Senior Manager Customer Experience
vor 4 Wochen
Job Description
About the Customer Experience & Innovation Team at Publicis Sapient
We are a group of super-smart people with diverse skills and experiences who like solving complex challenges to create what’s next across a wide range of industries – from retail to energy, from automotive to financial services, from life sciences to logistics. We work at the intersection of innovation in technology, business and customer experience to conceive, develop, design and deliver new experiences that will transform businesses and make life better for millions of our clients' customers. We harness deep customer research, insight and understanding to identify, test and validate new opportunities, then shape them into market-defining strategy and solutions for our clients. We work in a fast-paced, ‘sprint’-based environment where no two days and two challenges are the same. We thrive on innovative and impactful work for our clients and ourselves. We can draw upon an unrivalled depth and breadth of technical, creative and consulting capability across Publicis Sapient to shape businesses so they can meet ever-evolving customer needs. We do this at scale. We make an impact.Apply now.
Your impact:
Act as a transformational partner for clients to help clients center customer centricity and business agility in the context of digital business transformation Work autonomously in the strategic ownership of larger, more complex projects or engagements - from discovery to release Work closely with consulting and other capabilities to identify new value pools and maximize business value for clients Apply and customize a variety of strategic frameworks and techniques to identify opportunity areas for new experience, propositions, products and services, then help converge thinking around feasible, viable and desirable solutions Clarify and translate the strategic direction into priorities, objectives and a clear evaluation framework Facilitate the creation of strategic artefacts - e.g., personas, as-is and future state customer journeys, service blueprints etc. Be a strong and convincing narrator and moderator, both internally and with clients, reconciling perspectives, finding common ground and advocating customer value and business solutions at critical moments Mentor more junior staff, defining a role for them on projects, overseeing their work and guiding their development in the disciplineQualifications
Your Skills & Experience:
An outstanding portfolio of work demonstrating strong customer insight-driven experience strategy across a diverse range of projects Experience identifying, testing and refining new and innovative propositions, products and services in an iterative manner Experience working collaboratively with colleagues and clients in a variety of different ways – flying solo, as part of an “consultancy” team or co-working with the client in agile teams A mindset that’s open to change and challenges – you need to be curious, consultative, self-starting, collaborative, empathetic, helpful, not prepared to settle for ‘that’ll do’, resilient, and eager to learn You are commercially minded; you can identify and pursue new opportunities to bring value to client engagements You are able to see the big picture and zoom in on the details to impactful moments of the customer experience You champion the customer and evidence-based insight You display empathy, intellectual curiosity and openness to learn about new industries, new fields, new disciplines and are excited by change and learning You are passionate about delivering meaningful experiences which positively impact the lives of our clients’ customers-
Head of Customer Experience, Germany
vor 17 Stunden
Berlin, Deutschland Amazon Deutschland Services GmbH VollzeitBachelor’s Degree - Experience in improving customer service and building scalable, long-term solutions to remove customer pain-points - Strong people management skills with experience of leading and motivating multi functional groups in a diverse environment - Fluent English & German language. - Ability to think strategically and to drive the detailed...
-
Senior Manager, Product Management
vor 1 Monat
Berlin, Deutschland Amazon Development Center Germany GmbH VollzeitThe Customer Reviews team is looking for a Senior Manager of Product Management, Technical. You will develop the roadmap and best practices for a team of 6 PMs responsbile for the efficent operation of, and future innovation with, Customer Reviews. You’ll need to operate with a high level of autonomy, operate analytically, working backwards from data and...
-
Senior Manager, Product Management
vor 1 Woche
Berlin, Deutschland Amazon Development Center Germany GmbH VollzeitThe Customer Reviews team is looking for a Senior Manager of Product Management, Technical. You will develop the roadmap and best practices for a team of 6 PMs responsbile for the efficent operation of, and future innovation with, Customer Reviews. You’ll need to operate with a high level of autonomy, operate analytically, working backwards from data and...
-
Senior Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland xymatic VollzeitOur mission is to reduce complexity by offering unified video publishing tools and products, enabling all video businesses to unlock the potential of any form of video.As a Senior Customer Success Manager, you'll be the primary point of contact for our key B2B clients, responsible for maintaining and enhancing customer relationships. You'll manage client...
-
Senior Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland xymatic VollzeitOur mission is to reduce complexity by offering unified video publishing tools and products, enabling all video businesses to unlock the potential of any form of video.As a Senior Customer Success Manager, you'll be the primary point of contact for our key B2B clients, responsible for maintaining and enhancing customer relationships. You'll manage client...
-
Customer Experience Specialist
vor 2 Wochen
Berlin, Berlin, Deutschland AVOMIND VollzeitThe companyOur client is an international eSIM shop for more than 130 destinations. It's simple to set up and provides 4G connection around the world. You'll connect to the internet just by scanning a QR code, and you'll never have to pay roaming fees again. Our client believes that the customer experience is the most important part of their business....
-
Customer Experience Specialist
vor 2 Monaten
Berlin, Berlin, Deutschland AVOMIND VollzeitThe companyOur client is an international eSIM shop for more than 130 destinations. It's simple to set up and provides 4G connection around the world. You'll connect to the internet just by scanning a QR code, and you'll never have to pay roaming fees again. Our client believes that the customer experience is the most important part of their business....
-
Customer Experience Specialist
vor 2 Monaten
Berlin, Berlin, Deutschland AVOMIND VollzeitThe companyOur client is an international eSIM shop for more than 130 destinations. It's simple to set up and provides 4G connection around the world. You'll connect to the internet just by scanning a QR code, and you'll never have to pay roaming fees again.Our client believes that the customer experience is the most important part of their business.We're...
-
Senior Customer Success Manager
vor 4 Wochen
Berlin, Deutschland xymatic VollzeitOur mission is to reduce complexity by offering unified video publishing tools and products, enabling all video businesses to unlock the potential of any form of video. As a Senior Customer Success Manager, you'll be the primary point of contact for our key B2B clients, responsible for maintaining and enhancing customer relationships. You'll manage client...
-
Senior Manager Customer Experience
vor 2 Wochen
Berlin, Deutschland Publicis Sapient VollzeitAbout the Customer Experience & Innovation Team at Publicis SapientWe are a group of super-smart people with diverse skills and experiences who like solving complex challenges to create what's next across a wide range of industries - from retail to energy, from automotive to financial services, from life sciences to logistics.We work at the intersection of...
-
Senior Manager Customer Experience
vor 2 Wochen
Berlin, Deutschland Publicis Sapient VollzeitAbout the Customer Experience & Innovation Team at Publicis Sapient • We are a group of super-smart people with diverse skills and experiences who like solving complex challenges to create what's next across a wide range of industries - from retail to energy, from automotive to financial services, from life sciences to logistics. • We work at the...
-
Senior Manager Customer Experience
vor 2 Wochen
Berlin, Deutschland Publicis Sapient VollzeitAbout the Customer Experience & Innovation Team at Publicis Sapient We are a group of super-smart people with diverse skills and experiences who like solving complex challenges to create what's next across a wide range of industries - from retail to energy, from automotive to financial services, from life sciences to logistics. We work at the...
-
Customer Experience Specialist
vor 2 Monaten
Berlin, Deutschland AVOMIND VollzeitThe companyOur client is an international eSIM shop for more than 130 destinations. It’s simple to set up and provides 4G connection around the world. You’ll connect to the internet just by scanning a QR code, and you’ll never have to pay roaming fees again. Our client believes that the customer experience is the most important part of their...
-
Customer Experience Specialist
vor 2 Wochen
Berlin, Deutschland AVOMIND VollzeitThe companyOur client is an international eSIM shop for more than 130 destinations. It’s simple to set up and provides 4G connection around the world. You’ll connect to the internet just by scanning a QR code, and you’ll never have to pay roaming fees again. Our client believes that the customer experience is the most important part of their...
-
Senior Manager Customer Experience
vor 2 Wochen
Berlin, Deutschland Publicis Sapient VollzeitJob DescriptionAbout the Customer Experience & Innovation Team at Publicis SapientWe are a group of super-smart people with diverse skills and experiences who like solving complex challenges to create what’s next across a wide range of industries – from retail to energy, from automotive to financial services, from life sciences to logistics.We work at...
-
Senior Manager Customer Experience
vor 3 Wochen
Berlin, Deutschland Publicis Sapient VollzeitJob DescriptionAbout the Customer Experience & Innovation Team at Publicis SapientWe are a group of super-smart people with diverse skills and experiences who like solving complex challenges to create what’s next across a wide range of industries – from retail to energy, from automotive to financial services, from life sciences to logistics.We work at...
-
Senior Digital Strategist
Vor 3 Tagen
Berlin, Deutschland Experience One AG Vollzeit**Jobtitel** Senior Digital Strategist (all genders) **Bereich** - Consulting & Business Design **Standort** Berlin, Stuttgart, Hybrid und Remote (in Deutschland) **Möglicher Einstieg** Ab sofort **Arbeitsmodell** Voll - oder Teilzeit (ab 32 Std./Woche) **Ansprechpartner:in** - Nicole Franz- Human Relationsaka Senior Digital Business Strategist,...
-
Senior Business Designer:in
Vor 3 Tagen
Berlin, Deutschland Experience One AG Vollzeit**Jobtitel** Senior Business Designer:in (all genders) **Bereich** - Consulting & Business Design **Standort** Berlin, Stuttgart, Hybrid und Remote (in Deutschland) **Möglicher Einstieg** Ab sofort **Arbeitsmodell** Voll - oder Teilzeit (ab 32 Std./Woche) **Ansprechpartner:in** - Nicole Franz- Human Relationsaka Senior Business Strategist, Senior...
-
Customer Experience Representative
vor 1 Woche
Berlin, Deutschland Brevo VollzeitBei Brevo haben Customer Experience Mitarbeiter *innen spannende Aufgaben. Die wichtigste Verantwortung ist der direkte Support, vor allem per E-Mail und Telefon. Für unser Customer Experience Team in Berlin, mit Schwerpunkt auf unseren Newsletter2go Kunden, suchen wir ab sofort deutschsprachige Verstärkung. **Deine Aufgaben**: - Du bearbeitest und...
-
Senior Product Manager
vor 1 Woche
Berlin, Deutschland Delivery Hero VollzeitJob Description We are on the lookout for a Senior Product Manager to join our Customer Content & Services Squad (all genders) and lead the development and growth of our customer segmentation capabilities as part of our Customer Data Platform. You will play a crucial role in shaping and delivering a key component of our Customer Data Platform (CDP)...
