Aktuelle Jobs im Zusammenhang mit Senior Manager Customer Experience - Berlin - Publicis Sapient
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Senior Program Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitSenior Program Manager - Customer ExperienceAmazon CS Berlin GmbH - C25 is seeking a skilled Senior Program Manager to join their team in Europe. The ideal candidate will play a crucial role in enhancing the customer experience through a Voice of Customers (VOC) program.The successful applicant must have a strong background in managing complex expansion...
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Senior Program Manager
vor 2 Wochen
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitSenior Program Manager - Customer ExperienceAmazon CS Berlin GmbH - C25 is seeking a skilled Senior Program Manager to join their team in Europe. The ideal candidate will play a crucial role in enhancing the customer experience through a Voice of Customers (VOC) program.The successful applicant must have a strong background in managing complex expansion...
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Senior Product Manager
vor 1 Woche
Berlin, Berlin, Deutschland expondo Vollzeit{"As a Senior Product Manager at expondo, you will play a crucial role in shaping the post-purchase experience for our customers. Key Responsibilities Develop a deep understanding of customer needs and preferences to create engaging experiences that drive loyalty and advocacy. Manage digital experiences across order fulfillment, product usage, returns,...
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Senior Product Manager
vor 1 Woche
Berlin, Berlin, Deutschland expondo Vollzeit{"As a Senior Product Manager at expondo, you will play a crucial role in shaping the post-purchase experience for our customers. Key Responsibilities Develop a deep understanding of customer needs and preferences to create engaging experiences that drive loyalty and advocacy. Manage digital experiences across order fulfillment, product usage, returns,...
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Senior Program Manager
vor 1 Tag
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleAmazon's Customer Service department is seeking an experienced Senior Program Manager to join the team in Berlin, Germany. The successful candidate will be a key member of the European Customer Service team, responsible for driving a high-visibility Customer Service Voice of Customers program that will directly impact the EU customer...
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Senior Program Manager
vor 1 Tag
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleAmazon's Customer Service department is seeking an experienced Senior Program Manager to join the team in Berlin, Germany. The successful candidate will be a key member of the European Customer Service team, responsible for driving a high-visibility Customer Service Voice of Customers program that will directly impact the EU customer...
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Senior Program Manager, EU Customer Experience
vor 2 Wochen
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleAmazon CS Berlin GmbH - C25 is seeking an experienced Senior Program Manager to join our European Customer Service team. As a key member of our team, you will be responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program that will directly impact the EU customer experience.Key ResponsibilitiesDefine the...
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Senior Program Manager, EU Customer Experience
vor 2 Wochen
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleAmazon CS Berlin GmbH - C25 is seeking an experienced Senior Program Manager to join our European Customer Service team. As a key member of our team, you will be responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program that will directly impact the EU customer experience.Key ResponsibilitiesDefine the...
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Senior Product Manager
Vor 2 Tagen
Berlin, Berlin, Deutschland expondo VollzeitAbout the RoleWe are seeking a Senior Product Manager to join our digital product team at expondo. As a key member of our team, you will be responsible for ensuring customers get the most out of their equipment and creating experiences that increase customer loyalty.Key ResponsibilitiesUnderstand customer Aha moments and create experiences to increase the...
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Senior Product Manager
Vor 2 Tagen
Berlin, Berlin, Deutschland expondo VollzeitAbout the RoleWe are seeking a Senior Product Manager to join our digital product team at expondo. As a key member of our team, you will be responsible for ensuring customers get the most out of their equipment and creating experiences that increase customer loyalty.Key ResponsibilitiesUnderstand customer Aha moments and create experiences to increase the...
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Senior Program Manager, EU Customer Experience
vor 2 Wochen
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleAmazon CS Berlin GmbH - C25 is seeking an experienced Senior Program Manager to join our European Customer Service team. As a key member of our team, you will be responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program that will directly impact the EU customer experience.Key ResponsibilitiesProgram Direction:...
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Senior Program Manager, EU Customer Experience
vor 2 Wochen
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleAmazon CS Berlin GmbH - C25 is seeking an experienced Senior Program Manager to join our European Customer Service team. As a key member of our team, you will be responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program that will directly impact the EU customer experience.Key ResponsibilitiesProgram Direction:...
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Senior Program Manager
vor 1 Woche
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleWe are seeking an experienced Senior Program Manager to join our European Customer Service team at Amazon CS Berlin GmbH - C25. As a key member of our team, you will be responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program that will directly impact the EU customer experience.Key ResponsibilitiesDefine the...
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Senior Program Manager
vor 1 Woche
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleWe are seeking an experienced Senior Program Manager to join our European Customer Service team at Amazon CS Berlin GmbH - C25. As a key member of our team, you will be responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program that will directly impact the EU customer experience.Key ResponsibilitiesDefine the...
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Senior Program Manager
Vor 4 Tagen
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleWe are seeking an experienced Senior Program Manager to join our European Customer Service team at Amazon CS Berlin GmbH - C25. As a key member of our team, you will be responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program that will directly impact the EU customer experience.Key ResponsibilitiesDefine the...
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Senior Program Manager
Vor 4 Tagen
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleWe are seeking an experienced Senior Program Manager to join our European Customer Service team at Amazon CS Berlin GmbH - C25. As a key member of our team, you will be responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program that will directly impact the EU customer experience.Key ResponsibilitiesDefine the...
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Senior CRM Manager
vor 2 Wochen
Berlin, Berlin, Deutschland Flink VollzeitAbout the RoleFlink, a leading quick commerce player in Europe, is seeking a highly skilled Senior CRM Manager to join our team. As a key member of our customer experience team, you will play a crucial role in developing and executing our CRM and communications strategy to drive customer retention, satisfaction, and lifetime value.Key ResponsibilitiesCRM...
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Senior CRM Manager
vor 2 Wochen
Berlin, Berlin, Deutschland Flink VollzeitAbout the RoleFlink, a leading quick commerce player in Europe, is seeking a highly skilled Senior CRM Manager to join our team. As a key member of our customer experience team, you will play a crucial role in developing and executing our CRM and communications strategy to drive customer retention, satisfaction, and lifetime value.Key ResponsibilitiesCRM...
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Senior Customer Marketing Manager
vor 2 Wochen
Berlin, Berlin, Deutschland SAP Leanix VollzeitAbout the RoleWe are seeking a highly skilled Senior Customer Marketing Manager to join our team at SAP LeanIX. As a key member of our marketing team, you will be responsible for developing and executing customer marketing strategies that drive customer loyalty and growth.Key ResponsibilitiesDevelop Customer Marketing Strategy: Create and implement...
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Senior Product Manager
vor 2 Wochen
Berlin, Berlin, Deutschland expondo VollzeitJob SummaryWe are seeking a Senior Product Manager to join our digital product team at expondo, an eCommerce business that serves professionals with tools and equipment needed to run their small-medium sized business. As a Senior Product Manager, you will be responsible for ensuring customers get the most out of their equipment and creating experiences that...
Senior Manager Customer Experience
vor 4 Monaten
- We are a group of super-smart people with diverse skills and experiences who like solving complex challenges to create what's next across a wide range of industries - from retail to energy, from automotive to financial services, from life sciences to logistics.
- We work at the intersection of innovation in technology, business and customer experience to conceive, develop, design and deliver new experiences that will transform businesses and make life better for millions of our clients' customers.
- We harness deep customer research, insight and understanding to identify, test and validate new opportunities, then shape them into market-defining strategy and solutions for our clients.
- We work in a fast-paced, 'sprint'-based environment where no two days and two challenges are the same.
- We thrive on innovative and impactful work for our clients and ourselves.
- We can draw upon an unrivalled depth and breadth of technical, creative and consulting capability across Publicis Sapient to shape businesses so they can meet ever-evolving customer needs.
- We do this at scale. We make an impact. Apply now.
Your impact:- Act as a transformational partner for clients to help clients center customer centricity and business agility in the context of digital business transformation
- Work autonomously in the strategic ownership of larger, more complex projects or engagements - from discovery to release
- Work closely with consulting and other capabilities to identify new value pools and maximize business value for clients
- Apply and customize a variety of strategic frameworks and techniques to identify opportunity areas for new experience, propositions, products and services, then help converge thinking around feasible, viable and desirable solutions
- Clarify and translate the strategic direction into priorities, objectives and a clear evaluation framework
- Facilitate the creation of strategic artefacts - e.g., personas, as-is and future state customer journeys, service blueprints etc.
- Be a strong and convincing narrator and moderator, both internally and with clients, reconciling perspectives, finding common ground and advocating customer value and business solutions at critical moments
- Mentor more junior staff, defining a role for them on projects, overseeing their work and guiding their development in the discipline
Your Skills & Experience:- An outstanding portfolio of work demonstrating strong customer insight-driven experience strategy across a diverse range of projects
- Experience identifying, testing and refining new and innovative propositions, products and services in an iterative manner
- Experience working collaboratively with colleagues and clients in a variety of different ways - flying solo, as part of an consultancy team or co-working with the client in agile teams
- A mindset that's open to change and challenges - you need to be curious, consultative, self-starting, collaborative, empathetic, helpful, not prepared to settle for 'that'll do', resilient, and eager to learn
- You are commercially minded; you can identify and pursue new opportunities to bring value to client engagements
- You are able to see the big picture and zoom in on the details to impactful moments of the customer experience
- You champion the customer and evidence-based insight
- You display empathy, intellectual curiosity and openness to learn about new industries, new fields, new disciplines and are excited by change and learning
- You are passionate about delivering meaningful experiences which positively impact the lives of our clients' customers
- We work with cutting-edge technology which has always been part of our DNA and we want our employees to define what technologies our clients use next
- We provide many learning opportunities to deepen your skillset and to support your professional growth
- We offer numerous discounts on travel, cultural and leisure activities
- We put the well-being of our people first and organize various health initiatives
- We offer you a vibrant workplace culture with many different community events throughout the year
Company Description
About Publicis Sapient
Publicis Sapient is a digital transformation partner helping established organizations get digitally enabled, both in the way they work and how they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. As digital pioneers with 20,000 people and 53 offices worldwide, our experience spanning technology, data sciences, consulting, and customer obsession - combined with our culture of curiosity and relentlessness - enables us to accelerate our clients' businesses through designing the products and services their customers truly value. Publicis Sapient is the digital business transformation hub of Publicis Groupe. For more information, visit publicissapient.com .
