Customer Experience Manager
vor 3 Monaten
- Du übernimmst die Verantwortung, wenn es um die Betreuung von (Key Account) Kunden und die regelmäßige Überprüfung des Kundenerfolgs geht.
- In deiner Position kümmerst du dich um die Sicherstellung und Verbesserung der Kundenzufriedenheit und der gesamten Customer Journey.
- Du verstehst dich als Problemlöser:in, so dass du nicht nur Kundenbedürfnisse verstehst und analysierst, sondern gleichzeitig bei der Entwicklung von Lösungen mitwirkst.
- Indem du dich mit anderen Schnittstellen im Unternehmen abstimmst, sorgst du dafür, dass der größte Nutzen aus einem Produkt oder einer Serviceleistung gezogen wird.
- Außerdem übernimmst du Verantwortung, wenn es um die Abwicklung von komplexen Projekten und die Übernahme von Aufgaben im Bereich des Servicemanagements geht.
- Abgeschlossene kaufmännische bzw. informationstechnische Berufsausbildung oder ein abgeschlossenes Studium im Bereich der Betriebswirtschaftslehre bzw. Informationstechnik
- Erfahrung im Umgang mit ERP-Systemen und den MS-Office Programmen
- Du arbeitest serviceorientiert und bringst neben einem ausgeprägten Gespür für IT-Trends die Fähigkeit mit, diese überzeugend den Kunden zu präsentieren und so Kundenprobleme effizient zu lösen.
- Erfahrung im Vertrieb bzw. Key Account Management, gerne in der IT-Branche
- Persönlich gefallen uns besonders deine Fähigkeit Kundenbedürfnisse zu erkennen und zu verstehen sowie deine proaktive und lösungsorientierte Denkweise.
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Customer Experience Data Analytics
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