Head of Retention Solutions
vor 1 Monat
We are on the lookout for for a Head of Retention to leverage tech and product expertise to design & develop a best-in-class Retention Tech Stack. Democratize Delivery Hero customer data. Surface best practices and innovations, — and ultimately, empower regional CRM teams to define a Retention strategy and excel at its execution. While ensuring governance across the regions.
Long term goal: increase retention & customer lifetime value for Delivery Hero brands
If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin
Qualifications
8+ years of relevant professional experience in a product and tech-centric Marketing role with focus on Retention / Customer Relationship Management or CRM Tech Consultancy experience
Proven ability to explore, design and develop technical solutions in an agile working environment, close collaboration with technical teams
Excellent stakeholder management, presentation and communication skills: you are a creative problem solver and can get others on board with your ideas (experience in working in a global matrix organization is a big plus)
Highly analytical and a data-driven approach to product prioritisation: You are able to understand potential impact of Retention solutions and how they help us to achieve overall business goals
Proficiency in translating business needs into high-level CRM solutions using modern technologies and templating/automation languages (Rest APIs, Google Cloud, JavaScript, HTML)
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