IT Client Technology Specialist
vor 5 Monaten
Key Responsibilities
- Support driving a Global Service Desk
- Support the setup of processes around Service Management
- Providing 1st and 2nd Level support but also leading local Client/Infrastructure and LAN change activities
- Support of Local Production/Manufacturing Connectivity
- Support in setting up an IT Service Catalogue
- Helps to build IT service relationship with customers
- Ensure quality services are performed to the agreed SLA
- Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
- Understands Incident, Problem and Change Management Principles
Experience / Skills
- 3 years working in Information Technology
- 2-3 years working in a Client Service Team and/or Service Desk
- Experience in Service Management and/or ITIL Principles
- Experience in Service Management Tools (Service NOW as preference)
- Experience in Microsoft Client/Server Infrastructures
- Experienced with Microsoft OS (Win 7, 10, 11)
- Experienced in Microsoft Office Applications
- Basic application/software support i.e., SAP GUI client, Browser, VPN client, Backup, etc.
- Very focused in User Satisfaction
- Experience in working in virtual/distributed teams
- Communication skills to interface with colleagues from other locations
- Ability to use own judgment and initiative in problem resolution
- Experience in Automotive (Production/Manufacturing IT) environment is a plus
- Proficient in German, basic English, other European languages is a plus
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