IT Client Technology Specialist

vor 5 Monaten


Kirchheimbolanden, Deutschland BorgWarner Vollzeit

Key Responsibilities

  • Support driving a Global Service Desk
  • Support the setup of processes around Service Management
  • Providing 1st and 2nd Level support but also leading local Client/Infrastructure and LAN change activities
  • Support of Local Production/Manufacturing Connectivity
  • Support in setting up an IT Service Catalogue
  • Helps to build IT service relationship with customers
  • Ensure quality services are performed to the agreed SLA
  • Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
  • Understands Incident, Problem and Change Management Principles

Experience / Skills

  • 3 years working in Information Technology
  • 2-3 years working in a Client Service Team and/or Service Desk
  • Experience in Service Management and/or ITIL Principles
  • Experience in Service Management Tools (Service NOW as preference)
  • Experience in Microsoft Client/Server Infrastructures
  • Experienced with Microsoft OS (Win 7, 10, 11)
  • Experienced in Microsoft Office Applications
  • Basic application/software support i.e., SAP GUI client, Browser, VPN client, Backup, etc.
  • Very focused in User Satisfaction
  • Experience in working in virtual/distributed teams
  • Communication skills to interface with colleagues from other locations
  • Ability to use own judgment and initiative in problem resolution
  • Experience in Automotive (Production/Manufacturing IT) environment is a plus
  • Proficient in German, basic English, other European languages is a plus


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