Technical Account Manager
vor 1 Monat
Europe's largest real estate companies use Comgy to automate their ESG reporting, leverage decarbonisation potential and meet regulatory obligations. Our unique product provides a single interface and data warehouse where building owners and managers can access granular, validated, and real-time consumption data (electricity, heating, and water) from their entire portfolio. We achieve this by integrating with hundreds of devices, protocols, and APIs, managing a complex system to make the data actionable. Currently, we're connected to over 700,000 metering points. On top of the energy data platform, we also offer add-ons that help building managers set up and monitor their metering infrastructure as well as create more transparency for tenants.
With the acceleration of building decarbonization, our solution is in high demand. That's why we’re seeking a skilled Technical Account Manager to join our team and help our clients succeed.
As a Technical Account Manager, you will play the central role in managing the full relationship with our clients, ensuring their success with Comgy. This role requires a blend of technical expertise, client focus, and project management skills. You will work closely with our clients to understand their needs, provide the first line of technical support, and drive value through the effective use of our product. This is a challenging and rewarding role that offers the opportunity to drive impactful change in decarbonising the building sector.
Responsibilities include:
Client Relationship Management: Build strong relationships with assigned clients, serving as their primary point of contact for technical inquiries, issue resolution, and ongoing support.
Technical Expertise: Develop a deep understanding of energy data management and metering in buildings as well as of our solution ComgyOS, and how the solution aligns with their decarbonization goals.
Problem-Solving: Collaborate with clients to troubleshoot issues, provide technical guidance, and ensure timely resolution of any challenges.
Value and Growth: Proactively identify opportunities for renewals and strategic account expansion, working closely with sales and account management teams.
Product Advocacy: Act as a client advocate, gathering feedback and prioritizing feature enhancements to inform Comgy's ongoing development.
Industry Knowledge: Stay current on energy industry trends, market & regulatory developments, and competitor offerings to enhance client interactions and inform strategic decisions.
OUR PERFECT MATCH
- Experience: 3+ years in a technical account management, project management, or similar customer-facing role, ideally within the SaaS or technology sectors.
Technical Skills: Strong technical acumen, with experience in writing tickets, bug reports, and technical documentation.
Customer Focus: Exemplary client service mindset, committed to delivering outstanding experiences and building long-term partnerships.
Communication: Proficiency in English and German (B2 or higher), with the ability to simplify complex technical concepts for a broader audience.
Curiosity: If you possess a natural curiosity or harbor an interest in unraveling the complexities of the built environment and energy systems, you'll probably be great in this role.
Analytical Mindset: Excellent analytical and problem-solving skills, adept at working with complex data-driven systems.
Initiative and Teamwork: A scrappy self-starter with the ability to work autonomously, yet a strong collaborator, comfortable working cross-functionally with developers, sales, and other stakeholders.
Nice to have:
Experience in the real estate or energy industries.
Background with hardware integrations
Basic Ruby on Rails or SQL are helpful
Bachelor's degree or higher in a technical field or STEM.
Opportunity for Impact: Join a small and dynamic team where your contributions directly shape the future of our product and have a real impact on our success.
Meaningful Purpose: Contribute to solving one of the most pressing challenges of our time by improving the way buildings are managed and help reduce carbon emissions from an industry that contributes ~40% of the total.
Hybrid Office Model: Structured to balance remote work flexibility with designated in-office days to foster collaboration, innovation, and team synergy.
Competitive Compensation, including the possibility of equity.
Location: We have a hybrid office policy with a base in Berlin.
Comgy's Story: Founded in 2017, Comgy grew rapidly past the Series B stage but had to be restructured in 2023. This is the "new" Comgy, where we have taken seven years of our expertise and technology as well as parts of the team and some clients and started afresh.
Our motivation is the generational issue of climate protection. We are driven by the certainty that we can have an active influence on a better world. Our mission is to preserve earth as a long-term home by making buildings carbon-neutral through the intelligent use of energy data.
The building sector is responsible for approximately 40% of global carbon emissions, and we help some of Europe's largest real estate firms in their decarbonisation efforts. Through our energy data platform, our clients gain a comprehensive and detailed understanding of their portfolio's energy consumption. These insights enable them to decarbonise their operations effectively, measure progress, and drive sustainable change.
In addition, we also help tenants to save energy in a meaningful way, avoid annoying additional payments and reduce harmful CO₂ emissions as much as possible, by providing timely, transparent and comprehensible overviews of individual energy consumption. This goal can only be achieved by combining a pioneering vision, state-of-the-art technology and amazing colleagues. Join us in shaping a cleaner, more sustainable future for real estate and beyond.
We embody sustainable thinking, environmentally conscious attitudes, knowledge-hungry individuals, creative minds and a mindset of wanting to contribute to the well-being of our society with our products.
We are looking forward to your application
We support diversity, openness and mutual respect. We welcome applications from all interested parties regardless of origin, nationality, gender, sexual identity, age, religious affiliation or disability.
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