Customer Service MD Senior Specialist with German

Vor 4 Tagen

Stuttgart, Deutschland Wella Vollzeit

Customer Service MD Senior Specialist with German

Function: Supply Chain Location:

Warsaw, MZ, PL

Work Arrangement: Hybrid

ABOUT THE ROLE 

The purpose of the Customer Service Master Data Senior Specialist role is to deliver best-in-class service to DACH Business Unit (BU) through timely, top-quality, efficient, and customer-oriented management of material, customer, and pricing master data, used in the local Customer Service, Supply Chain and Reporting processes.

You will join the Central Data Office (CDO) Team, who believes that when data is well-defined, efficiently created, correct, available, and trustworthy, it can power the growth of the Company. We strive to be the center of excellence around data for the major Wella global and local business functions: Supply Chain, Customer Service, Sales, Trade Marketing, Finance and Procurement. We operate in three main areas: regular data operations, project management, and data governance. 

WHAT YOU WILL DO 

Maintain and control material, customer and pricing master data in SAP ERP as instructed by the local BU and established procedures, keeping on target the key performance metrics (quality, speed, compliance). 

Prepare data reports and analyses using SAP ERP, MS Excel and other internal tools, and share them as requested with the local BU and the CDO Leadership. 

Perform root-cause analysis of data quality defects and propose and implement actions that correct the data and prevent defect recurrence. 

Challenge existing work processes and propose and implement improvements (with Team Leader’s support as needed). 

Contribute to the regular connects with your team and the local BU by providing requested information, sharing ideas, and proactively report MD-related business risks. 

Create, review, and update internal documentation that contains standard operating procedures and work instructions. 

Obtain, store, and deliver information for audit purposes. 

Train less experienced team members and local BU requestors on master data processes in your scope of work. 

Support CDO Project Management team in the delivery of business projects by sharing detailed information on master data processes in your scope of work. 

WHAT WE WANT YOU TO BRING ALONG 

Min. 1 year of working experience in data management, supply chain, finance, customer service or IT 

Practical knowledge of SAP ERP or other data management systems 

Ability to conduct data analyses with attention to detail, and to present conclusions in a logical, informative way 

Ownership, autonomy, and accountability for results within the given scope 

Growth mindset, with focus on solutions, improvements, and constant learning 

Priority-setting skills and efficient work organization in a dynamic business environment 

Resilience to frequent changes in the supply chain 

Ability to think and understand quickly, and to adjust plans and actions to the changing circumstances 

Ability to communicate effectively and work as part of a team towards a common objective

Fluent English, both written and spoken 

Comunicative level of German

Good practical knowledge of MS Office tools, especially Excel

WHAT WE OFFER 

We care about growth, health, and wellbeing of our employees; therefore, our offer includes: 

Luxmed medical insurance: Employee basic package is covered by Wella, you can upgrade the package or extend it to your spouse or partner and kids

Life insurance: basic option is paid by Wella, you can upgrade the package for you and your family 

Lunch card 

Multisport card 

Parking subsidy or public transportation refund – depending on your commuting style 

One additional day off to celebrate each full year of employment (capped at five days)

Birthday as a holiday: celebrate with your loved ones 

End-of-the-year gift, spring celebrations

Bonus for life-time occasions (e.g., giving birth to a child, marriage)

Attractive referral bonus for recommending talents to work at Wella 

State-of-the-art workspace, collaborative areas, cool events, and gatherings 

Occasional samples of our products to enjoy

Access to discounts on our products in Wella and ghd online shops

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