Team Lead Software Service
vor 1 Monat
Responsibilities
Make an impact Within our customer service organization, you will provide leadership and co-ordination to a team of Software Service Engineers and Key Users working with the Warehouse Management Softwares WMX and SAP EWM. You have the overall responsibility for the management of the Software Service for customer projects and corresponding maintenance contracts You are responsible for the processes of change and incident- / problem management You identify business opportunities for Swisslog at our Software Service customers You make sure that the required services can be provided and the customer satisfaction is ensured Also escalation management will be one of your tasks Additionally you will build relationships and maintain contact with other Swisslog software communities and other relevant stakeholders
Application Requirements
What you need to succeed You have successfully completed a University degree (information systems, logistics) or comparable education You are experienced with managing Software Service teams Ideally, you have already worked with SAP EWM service You are experienced with software development and software lifecycle management You are passionate about customer service business and about people management In addition you are able to communicate transparently, effectively and consistently with all stakeholders and focus on customer needs and satisfaction You are fluent in German and English #LI-KK1
Short Facts
Dortmund, Germany Swisslog, Onsite - Company Location Customer Service Permanent Position-
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