(Associate) Customer Experience/Journey Manager

vor 2 Monaten

Mainz, Deutschland Dexcom Vollzeit

Über Dexcom

Dexcom, Inc. (NASDAQ: DXCM) wurde gegründet und entwickelt und vermarktet Systeme zur kontinuierlichen Glukoseüberwachung (CGM) für den ambulanten Einsatz durch Menschen mit Diabetes und durch Gesundheitsdienstleister zur Behandlung von Menschen mit Diabetes. Das Unternehmen ist führend bei der Umgestaltung der Diabetesversorgung und -behandlung, indem es CGM-Technologie bereitstellt, um Patient:innen und medizinisches Fachpersonal bei der besseren Behandlung von Diabetes zu unterstützen. Seit der Gründung des Unternehmens hat sich Dexcom auf bessere Ergebnisse für Patient:innen, Pflegekräfte und Ärzt:innen konzentriert, indem es erstklassige Lösungen liefert und gleichzeitig die Gemeinschaft in die Lage versetzt, Diabetes in den Griff zu bekommen. Dexcom meldete für das Gesamtjahr einen Umsatz von 2,9 Milliarden US-Dollar, ein Wachstum von 18% gegenüber . Das Unternehmen mit Hauptsitz in San Diego, Kalifornien, und weiteren Niederlassungen in den USA, Europa und im asiatisch-pazifischen Raum beschäftigt weltweit über 9. Mitarbeiter.

Where you come in:

As Manager Customer Experience DACH you are responsible for collecting, analysing, and interpreting customer experience data to provide actionable insights and support strategic decision-making within the organization. This role involves managing customer experience data systems, developing analytical frameworks, leveraging advanced analytics techniques and customer journey mapping to uncover trends, patterns, and opportunities for optimization across various business functions in the DACH region and increase retention of Dexcom customers.

What makes you successful:

You design and implement data collection methods, processes and systems to ensure accurate and comprehensive customer experience and market research data capture from various internal and external sources; You conduct exploratory data analysis to identify trends, correlations, and outliers that can inform business strategies and initiatives; You develop and automate consolidated dashboards, reports, and visualizations to communicate key insights and performance metrics to stakeholders; You conduct ad-hoc analyses and research to address specific business questions or challenges; You utilize statistical techniques, machine learning algorithms, ai, and predictive modelling to identify opportunities for process improvement, revenue growth, retention and risk mitigation; You establish an agile, feedback and KPI-driven customer journey mapping for the DACH region in order to enlarge our fan base and increase retention; You collaborate with cross-functional teams to define key performance indicators (KPIs) and establish benchmarks for measuring success; You stay updated on emerging trends, tools, and best practices in customer experience, data analytics and technology, and recommend innovative solutions to drive continuous improvement; You provide training and support to internal stakeholders.

Requirements

Bachelor's degree in economics, data science, statistics, mathematics, computer science, or a related field; advanced degree preferred; Proven experience (3-5 years) in customer experience, market research, data analysis, business intelligence, or a related field, with a track record of leveraging data to drive business outcomes; Proficiency in data analysis using tools such as SPSS or similar; Experience working with data visualization tools such as Tableau to create insightful dashboards and reports; Proven experience in customer experience tools such as Qualtrics, Genesys and sfdc; Strong experience in customer journey mapping; Strong commitment to data accuracy and quality; Good understanding of statistical concepts and techniques, including hypothesis testing, regression analysis etc.; Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable insights; Solid project management skills; Very good German & English skills [fluent, written and oral];  Ability to work independently and as part of a team in a fast-paced, dynamic environment. Experience in medical device industry is an asset.

Competencies:

Proven outstanding moderation, engagement and persuasion power and the ability
to built trust; Proven conceptual and innovative strength; Particularly high level of understanding of customer needs and challenges; Passion for customer experience; High engagement & self motivation; Strategic and new solution thinking mindset; Strongly developed goal and results-oriented mindset; Strong collaboration and effective communication skills with the ability to effectively convey technical concepts to non-technical stakeholders throughout the organisation; Good self-assessment and courage to develop creative new ideas and desire to grow in a diverse and fast growing company; Passion and commitment to helping people with diabetes improve their quality of life through breakthrough rtCGM technology.

What you’ll get:

A front row seat to life changing CGM technology. . A full and comprehensive benefits program. Growth opportunities on a global scale. Access to career development through in-house learning programs and/or qualified tuition reimbursement. An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

#LI-SB1

#LI-HYBRID

An alle Personalvermittlungs- und Rekrutierungsagenturen: Unsere Karriereseite ist nur für Personen bestimmt, die eine Stelle bei Dexcom suchen. Nur autorisierte Personalvermittlungs- und Rekrutierungsagenturen dürfen diese Seite nutzen oder Profile, Bewerbungen oder Lebensläufe zu bestimmten Stellenangeboten einreichen. Dexcom akzeptiert keine unaufgeforderten Lebensläufe oder Bewerbungen von Agenturen. Bitte leiten Sie keine Lebensläufe an das Talent Acquisition Team, an Dexcom-Mitarbeiter:innen oder an eine andere Stelle im Unternehmen weiter. Dexcom ist nicht für Gebühren im Zusammenhang mit unaufgeforderten Lebensläufen/Bewerbungen verantwortlich.

  • Customer Experience/Journey Manager

    vor 1 Monat

    Mainz, Rheinland-Pfalz, Deutschland Dexcom Vollzeit

    Über DexcomDexcom, Inc. (NASDAQ: DXCM) wurde 1999 gegründet und entwickelt und vermarktet Systeme zur kontinuierlichen Glukoseüberwachung (CGM) für den ambulanten Einsatz durch Menschen mit Diabetes und durch Gesundheitsdienstleister zur Behandlung von Menschen mit Diabetes. Das Unternehmen ist führend bei der Umgestaltung der Diabetesversorgung und...

  • (Associate) Customer Experience/Journey Manager

    vor 1 Monat

    Mainz, Deutschland Dexcom Vollzeit

    Über DexcomDexcom, Inc. (NASDAQ: DXCM) wurde 1999 gegründet und entwickelt und vermarktet Systeme zur kontinuierlichen Glukoseüberwachung (CGM) für den ambulanten Einsatz durch Menschen mit Diabetes und durch Gesundheitsdienstleister zur Behandlung von Menschen mit Diabetes. Das Unternehmen ist führend bei der Umgestaltung der Diabetesversorgung und...

  • Customer Experience Manager

    Vor 3 Tagen

    Mainz, Rheinland-Pfalz, Deutschland Dexcom Vollzeit

    About DexcomDexcom, Inc. is a leading company in the development and marketing of continuous glucose monitoring (CGM) systems for ambulatory use by people with diabetes and healthcare providers treating people with diabetes. The company is at the forefront of transforming diabetes care and treatment by providing CGM technology to support better treatment...

  • Customer Experience Strategy Manager

    vor 3 Wochen

    Mainz, Rheinland-Pfalz, Deutschland Dexcom Vollzeit

    About Dexcom: Dexcom, Inc. (NASDAQ: DXCM) is a pioneer in the development and marketing of continuous glucose monitoring (CGM) systems designed for outpatient use by individuals with diabetes and healthcare providers. The company is at the forefront of transforming diabetes care and management by providing CGM technology that empowers patients and healthcare...

  • Customer Experience Insights Manager

    vor 3 Wochen

    Mainz, Rheinland-Pfalz, Deutschland Dexcom Vollzeit

    About Dexcom: Dexcom, Inc. (NASDAQ: DXCM) is a pioneering company that develops and markets continuous glucose monitoring (CGM) systems for outpatient use by individuals with diabetes and healthcare providers. The organization is at the forefront of transforming diabetes care and management by providing CGM technology that empowers patients and healthcare...

  • Customer Experience Strategist

    vor 3 Wochen

    Mainz, Rheinland-Pfalz, Deutschland Dexcom Vollzeit

    About Dexcom: Dexcom, Inc. (NASDAQ: DXCM) is a pioneer in developing and marketing continuous glucose monitoring (CGM) systems for outpatient use by individuals with diabetes and healthcare providers. The company is at the forefront of transforming diabetes care and management by providing CGM technology that empowers patients and healthcare professionals to...

  • Sales Associate

    Vor 3 Tagen

    Mainz, Rheinland-Pfalz, Deutschland REWE Vollzeit

    Job OverviewAbout REWE To GoREWE To Go is a leading provider of on-the-go consumption solutions, specializing in fresh and hot food, fine coffee specialties, and healthy snacks at high-traffic locations such as train stations and airports.Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at REWE To Go. As a...

  • Purchasing Associate

    vor 3 Wochen

    Mainz, Rheinland-Pfalz, Deutschland Reko GmbH & Co. KG Vollzeit

    Position Overview: Purchasing AssociateReko GmbH & Co. KG is a prominent entity in the door and gate automation sector, committed to excellence in product quality and customer satisfaction. We are currently seeking a dedicated Purchasing Associate to oversee essential procurement functions, ensuring efficient supply chain operations.What We Provide:An...

  • Purchasing Associate

    vor 2 Wochen

    Mainz, Rheinland-Pfalz, Deutschland Reko GmbH & Co. KG Vollzeit

    Position Overview: Purchasing AssociateReko GmbH & Co. KG is a prominent player in the door and gate automation industry, renowned for our commitment to excellence and customer satisfaction. We are seeking a dedicated Purchasing Associate to oversee various procurement functions that are vital to our operational success.Benefits of Working with Us:Inclusive...

  • Purchasing Associate

    vor 2 Wochen

    Mainz, Rheinland-Pfalz, Deutschland Reko GmbH & Co. KG Vollzeit

    Position Overview: Purchasing AssociateReko GmbH & Co. KG is a prominent player in the door and gate automation industry, committed to excellence in product quality and customer satisfaction. As a Purchasing Associate, you will play a vital role in overseeing various procurement functions to facilitate efficient supply chain operations.What We Provide:A...

  • Service Associate

    Vor 2 Tagen

    Mainz, Rheinland-Pfalz, Deutschland Aramark Vollzeit

    Service Associate Opportunity at AramarkWe are seeking a skilled Service Associate to join our team at Aramark, a leading catering company in Germany. As a Service Associate, you will be responsible for providing exceptional customer service to our clients in various company restaurants.Key Responsibilities:Deliver friendly and efficient service to...

  • Sales Associate

    vor 19 Stunden

    Mainz, Rheinland-Pfalz, Deutschland BAUHAUS Vollzeit

    Job Title: Sales Associate - Building MaterialsWelcome to BAUHAUS, a leading retailer of building materials and home improvement products. We are seeking a highly motivated and customer-focused Sales Associate to join our team.Your Responsibilities:Sell a wide range of building materials, including pavers, cement bags, plaster, and mortar, to customers who...

  • Sales Associate

    vor 19 Stunden

    Mainz, Rheinland-Pfalz, Deutschland BAUHAUS Vollzeit

    Job Title: Sales Associate - Building MaterialsWelcome to BAUHAUS, a leading retailer of building materials and home improvement products. We are seeking a highly motivated and customer-focused Sales Associate to join our team.Your Responsibilities:Sell a wide range of building materials, including pavers, cement bags, plaster, and mortar, to customers who...

  • Customer Engagement Associate

    vor 3 Wochen

    Mainz, Rheinland-Pfalz, Deutschland ThinkRED West GmbH Vollzeit

    Become a vital member of our Inside Sales TeamAt ThinkRED West GmbH, we pride ourselves on being a premier IT partner for educational institutions across Germany. Our mission is to provide extensive consulting, practical training, and exceptional service, focusing on the seamless integration of educational methodologies and technology.As part of our...

  • Sales Associate

    Vor 2 Tagen

    Mainz, Rheinland-Pfalz, Deutschland REWE Vollzeit

    Job Title: Sales Associate at REWEWe are seeking a dedicated Sales Associate to support our team at REWE in Mainz. If you have a passion for customer service and enjoy working in a dynamic environment, this opportunity is for you.Key Responsibilities:Ensure a pleasant shopping experience for customers by maintaining a clean and organized dairy products...

  • Sales Associate

    Vor 3 Tagen

    Mainz, Rheinland-Pfalz, Deutschland Marc O'Polo Vollzeit

    Unlock Your Potential as a Sales Associate at Marc O'PoloWe are seeking a highly motivated and customer-focused individual to join our sales team as a Sales Associate. As a Sales Associate, you will play a key role in providing exceptional customer service and driving sales growth.Key Responsibilities:Provide personalized assistance to customers in...

  • Sales Associate

    Vor 3 Tagen

    Mainz, Rheinland-Pfalz, Deutschland BAUHAUS Vollzeit

    Job Title: Sales Associate - Building MaterialsWelcome to BAUHAUS, where we strive to provide exceptional customer service every day. We are seeking talented individuals to enhance our sales team.Your Key Responsibilities:Sell a wide range of building materials, including pavers, cement bags, plaster, and mortar, to customersSupport your colleagues and...

  • Sales Associate

    vor 20 Stunden

    Mainz, Rheinland-Pfalz, Deutschland REWE Vollzeit

    **About the Role**We are seeking a highly motivated and customer-focused individual to join our team at REWE as a Sales Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Process customer transactions efficiently...

  • Sales Associate

    Vor 2 Tagen

    Mainz, Rheinland-Pfalz, Deutschland REWE Vollzeit

    Job Overview:As a Sales Associate - Bakery at REWE, you will play a vital role in delivering exceptional customer experiences and driving sales growth in our bakery department.Key Responsibilities:Product Preparation and Presentation: Prepare and present a wide range of fresh bakery items, ensuring high-quality standards and visual appeal.Customer Service:...

  • Sales Associate

    vor 22 Stunden

    Mainz, Rheinland-Pfalz, Deutschland Dirk Rossmann GmbH Vollzeit

    Join Our Team at Dirk Rossmann GmbHWe are seeking a highly motivated and customer-centric Sales Associate to join our team at our Train Station Branch. As a Sales Associate, you will be responsible for providing excellent customer service, organizing and restocking shelves, and performing cashier duties.Key Responsibilities:Provide exceptional customer...