Aktuelle Jobs im Zusammenhang mit Customer Experience Insights Manager - Mainz, Rheinland-Pfalz - Dexcom
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Customer Experience Manager
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Customer Experience Manager
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Customer Experience Manager
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Customer Experience Manager
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Customer Experience Manager DACH
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Mainz, Rheinland-Pfalz, Deutschland Dexcom VollzeitAt Dexcom, we're revolutionizing the way people with diabetes manage their condition. As a Customer Experience Manager DACH, you'll play a critical role in helping us achieve this goal.Key Responsibilities:Collect, analyze, and interpret customer experience data to provide actionable insights and support strategic decision-making within the...
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Customer Experience Manager
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Mainz, Rheinland-Pfalz, Deutschland Dexcom VollzeitAbout DexcomDexcom, Inc. is a leading company in the development and marketing of continuous glucose monitoring (CGM) systems for ambulatory use by people with diabetes and healthcare providers treating people with diabetes. The company is at the forefront of transforming diabetes care and treatment by providing CGM technology to support better treatment...
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Customer Experience Manager
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vor 1 Woche
Mainz, Rheinland-Pfalz, Deutschland Dexcom VollzeitJob DescriptionDexcom, a leading company in the medical device industry, is seeking a highly skilled Customer Experience Manager DACH to join their team. As a key member of the organization, you will be responsible for collecting, analyzing, and interpreting customer experience data to provide actionable insights and support strategic decision-making within...
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Customer Experience Insights Manager
vor 2 Monaten
About Dexcom:
Dexcom, Inc. (NASDAQ: DXCM) is a pioneering company that develops and markets continuous glucose monitoring (CGM) systems for outpatient use by individuals with diabetes and healthcare providers. The organization is at the forefront of transforming diabetes care and management by providing CGM technology that empowers patients and healthcare professionals to enhance diabetes treatment. Since its inception, Dexcom has focused on delivering superior outcomes for patients, caregivers, and physicians by providing top-tier solutions while enabling the community to manage diabetes effectively. The company reported an annual revenue of $2.9 billion, reflecting an 18% growth. Headquartered in San Diego, California, with additional offices across the USA, Europe, and the Asia-Pacific region, Dexcom employs over 9,000 individuals worldwide.
Your Role:
As the DACH Customer Experience Manager, you will play a crucial role in gathering, analyzing, and interpreting customer experience data to deliver actionable insights that support strategic decision-making within the organization. This position entails managing customer experience data systems, creating analytical frameworks, and utilizing advanced analytics techniques and customer journey mapping to identify trends, patterns, and opportunities for optimization across various business functions in the DACH region, ultimately enhancing customer retention.
Key Responsibilities:
- Design and implement effective data collection methods and systems to ensure accurate and comprehensive capture of customer experience and market research data from diverse internal and external sources.
- Conduct exploratory data analysis to uncover trends, correlations, and anomalies that can guide business strategies and initiatives.
- Develop and automate consolidated dashboards, reports, and visualizations to effectively communicate key insights and performance metrics to stakeholders.
- Perform ad-hoc analyses and research to resolve specific business inquiries or challenges.
- Utilize statistical techniques, machine learning algorithms, AI, and predictive modeling to identify opportunities for process enhancement, revenue growth, customer retention, and risk mitigation.
- Establish an agile, feedback-driven customer journey mapping process for the DACH region to expand our customer base and improve retention.
- Collaborate with cross-functional teams to define key performance indicators (KPIs) and set benchmarks for measuring success.
- Stay informed about emerging trends, tools, and best practices in customer experience, data analytics, and technology, recommending innovative solutions for continuous improvement.
- Provide training and support to internal stakeholders.
Qualifications:
- Bachelor's degree in economics, data science, statistics, mathematics, computer science, or a related field; advanced degree preferred.
- 3-5 years of proven experience in customer experience, market research, data analysis, business intelligence, or a related field, demonstrating a track record of leveraging data to drive business outcomes.
- Proficiency in data analysis using tools such as SPSS or similar.
- Experience with data visualization tools like Tableau to create insightful dashboards and reports.
- Demonstrated experience with customer experience tools such as Qualtrics, Genesys, and Salesforce.
- Strong background in customer journey mapping.
- Commitment to data accuracy and quality.
- Good understanding of statistical concepts and techniques, including hypothesis testing and regression analysis.
- Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
- Solid project management capabilities.
- Fluent in German and English, both written and oral.
- Able to work independently and collaboratively in a fast-paced, dynamic environment.
- Experience in the medical device industry is an advantage.
Competencies:
- Outstanding moderation, engagement, and persuasion skills with the ability to build trust.
- Strong conceptual and innovative thinking abilities.
- High level of understanding of customer needs and challenges.
- Passion for enhancing customer experience.
- High engagement and self-motivation.
- Strategic mindset with a focus on new solutions.
- Results-oriented approach.
- Strong collaboration and effective communication skills, capable of conveying technical concepts to non-technical stakeholders.
- Good self-assessment and courage to develop creative ideas, with a desire to grow in a diverse and rapidly expanding company.
- Commitment to improving the quality of life for individuals with diabetes through innovative rtCGM technology.
What We Offer:
- A unique opportunity to be at the forefront of life-changing CGM technology.
- A comprehensive benefits program.
- Global growth opportunities.
- Access to career development through in-house learning programs and tuition reimbursement.
- An exciting and innovative organization committed to our employees, customers, and the communities we serve.
