Head of Service Delivery – Europe
Vor 6 Tagen
Role Purpose The Head of Service Delivery leads the regional technology function to deliver high-quality on-site technical support and oversee technology service operations across Europe. The role ensures that incidents and requests are managed efficiently, technology solutions align with organisational needs, and continuous improvement is embedded into service delivery practices. This leader drives performance, fosters collaboration, promotes innovation, and ensures best-in-class service for all users. Key Responsibilities Service Delivery & Operations Management Ensure incidents and service requests are logged, tracked, prioritised, and resolved within agreed service level agreements (SLAs), following ITIL-aligned processes. Oversee daily operations of the regional Technology & Data team, ensuring workload is effectively prioritised, managed, and monitored. Measure and analyse team performance using defined KPIs, reporting on progress and identifying areas for improvement. Stakeholder Engagement & Requirements Management Collaborate with internal stakeholders to capture and formalise business requirements for new regional technology initiatives. Translate complex business needs into scalable, maintainable, and customer-focused technical solutions. Communicate technical concepts clearly to non-technical audiences and maintain strong relationships with regional and global partners. Risk, Issue & Budget Management Identify, manage, and resolve risks, issues, and concerns raised by customers, suppliers, or internal partners. Oversee regional technology budgets, including planning, forecasting, monitoring, and optimisation of project and operational expenditures. Technology Assurance & Continuity Ensure the continuity and performance of regional technology systems and services. Maintain high standards of data protection and information security, including robust backup and recovery practices. Ensure adherence to best practices and compliance standards. Leadership & Continuous Improvement Lead, mentor, and develop high-performing teams, fostering a culture of inclusivity, learning, and professional development. Drive continuous improvement initiatives, encouraging experimentation, innovation, and service excellence across the region. Person Specification Experience & Expertise Proven experience leading and developing high-performing technology teams within professional services, legal, or comparable international environments. Strong background in technology service delivery, including incident management, request fulfilment, SLA governance, and service improvement. Demonstrated ability to translate complex business requirements into effective technical solutions. Extensive knowledge of ITIL processes and best practices; relevant certifications preferred. Solid project management experience, with a track record of delivering regional or multi-site technology initiatives. Strong financial acumen, with experience managing budgets for technology operations or projects. Deep understanding of information security, data protection, and backup technologies. Skills & Attributes Excellent stakeholder management skills, with the ability to influence and communicate effectively across all levels. Agile approach to problem-solving and decision-making. Ability to foster innovation, continuous improvement, and learning within teams. Strong organisational, analytical, and prioritisation capabilities. Resilient, proactive, and committed to high-quality service delivery.
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Head of Service Delivery – Europe
Vor 6 Tagen
Frankfurt, Deutschland twentyAI VollzeitRole Purpose The Head of Service Delivery leads the regional technology function to deliver high-quality on-site technical support and oversee technology service operations across Europe. The role ensures that incidents and requests are managed efficiently, technology solutions align with organisational needs, and continuous improvement is embedded into...
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Head of Service Delivery – Europe
Vor 2 Tagen
Frankfurt, Deutschland twentyAI VollzeitRole Purpose The Head of Service Delivery leads the regional technology function to deliver high-quality on-site technical support and oversee technology service operations across Europe. The role ensures that incidents and requests are managed efficiently, technology solutions align with organisational needs, and continuous improvement is embedded into...
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Head of Customer
vor 1 Woche
Frankfurt am Main, Deutschland Icertis VollzeitWith unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...
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Head of Construction Europe
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland PM Group Vollzeit 80.000 € - 120.000 € pro JahrOverview PM Group is a leading International engineering, architecture, project and construction management firm. With a network of offices in Europe, Asia and the US and a multi-discipline team of 3 700 people, we deliver complex, capital projects in the life sciences, food and beverages, mission critical/ICT, advanced manufacturing, energy and...
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Project Delivery Head
Vor 6 Tagen
Frankfurt am Main, Deutschland Axiom Software Solutions Vollzeit**Job Description**: - Looking for a seasoned Project Head, Delivery Head who would be responsible for end to end SDLC. - Proven 6 years of professional experience in product/project management within the financial industry. - A recognized qualification on project management in Service Delivery would be an additional asset - Proven knowledge of Financial...
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Head of Government Relations
vor 1 Woche
Frankfurt am Main, Deutschland HR Force International VollzeitWe are seeking an experienced Head of Government Relations for Europe with a proven background in RegTech and IDV to join our growing team at Programmers Force. In this role, you will lead regulatory engagement and public policy strategy across the EU. **Key Responsibilities**: - Build relationships with regulators, policymakers, and industry associations...
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Head of Medical Affairs, Europe
vor 3 Wochen
Frankfurt Rhine-Main Metropolitan Area, Deutschland Sinclair VollzeitLocation: Europe (EU preference, e.g. Germany)Reports to: Global Head of Medical Affairs / Chief Scientific Officer The Head of Medical Affairs, Europe will lead the European Medical Affairs function to provide strategic and scientific leadership across the region, ensuring compliant implementation of medical strategy, supporting product success, and...
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Frankfurt am Main, Deutschland State Street VollzeitRole Summary This is a key leadership role in Germany dually reporting to the Head of Global Delivery for SSBI and the State Street Germany Country Head. The position oversees all GD activity in Germany across multiple functions working in close collaboration with the regional and global GD leadership team to drive excellence in service delivery to our...
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Head Investment Bank Operations Ubs Europe Se
vor 2 Wochen
Frankfurt am Main, Deutschland UBS VollzeitGermany - Operations - Global Wealth Management **Job Reference #** - 261789BR **City** - Frankfurt am Main **Job Type** - Full Time, Part Time **Your role** - Are you an inspirational leader with extensive knowledge of Investment Bank operations? You do not lose the oversight in a in a dynamic and demanding environment? Do you know how to navigate...
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LCV Sales and Project Manager
vor 2 Wochen
Frankfurt, Deutschland BYD Europe VollzeitAs the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.About BYD Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are...
