IT Support Specialist 2nd Level

Vor 3 Tagen

Munich, Bayern, Deutschland deeploi GmbH Vollzeit
Your mission
  • You act as the primary point for our customers and our 1st level support team, especially handling inquiries involving networking, connectivity, and infrastructure-related topics. 
  • You provide technical support and handle complex issues for our customers, with emphasis on network architecture, cloud connectivity, and performance optimization. 
  • You respond to customer inquiries with a solution-oriented approach, focusing on network stability, secure configurations, and optimized cloud-based communication flows. 
  • You design, implement, and optimize secure network architectures for our customers, including LAN/WLAN, site-to-site VPNs, and cloud integrations (AWS VPC, Azure VNet). 
  • You support the IT Ops team in enhancing and automating support processes, particularly around network monitoring, device onboarding, and connectivity diagnostics. 
Your profile
  • You have successfully completed an apprenticeship as an IT specialist for system administration or have advanced to a system administrator role through professional development, ideally with a networking focus. 
  • You bring practical experience in managing MDM systems, with a focus on configuring and troubleshooting device connectivity, VPN profiles, and Zero Trust Network Access (ZTNA) policies. 
  • You have proven hands-on experience with networking hardware and services from vendors like Cisco, Fortinet, or Ubiquiti, and are proficient with protocols like BGP, OSPF, VLANs, and IPv6. 
  • You are familiar with configuring and managing cloud-based networks, with proficiency in topics such as DNS, DHCP, LAN/WAN, routing, security gateway policies, and Wi-Fi optimization. 
  • You have strong proficiency in English (C1) 
  • You enjoy engaging with a diverse customer base, and you demonstrate empathy, patience, clarity, and a service-oriented approach, especially when explaining networking concepts. 
  • You have a hands-on mentality and thrive in environments where you can actively shape and improve infrastructure.  
Why us?
  • Be part of a small and rapidly growing team in Berlin and Munich with big ambitions and backed by top European VCs, like Atomico and Cherry Ventures.  
  • Become part of the IT revolution and help us build the most compelling IT Management Platform in the market.  
  • Attractive compensation package, including a virtual share package (VSOP).  
  • High responsibility and ownership from day one.  
  • Employee benefits: public transportation ticket or Urban Sports Club, Corporate Benefits.  
  • Well-equipped offices in Munich and Berlin.

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