Print Operator

Print Operator

Salary: €20,000 per annum, plus company benefits

Location: 60306 Frankfurt, Germany

Contract: Part time, limited to three months with possibility of extension

Hours/shifts: 20 hours per week, Monday - Friday, 4 hour shifts per day between the hours of 08:00 - 00:00 with flexibility for holiday and sickness cover

Work model: Fully onsite

Williams Lea seeks a Print Operator to join our team

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7,000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of the role

The Office Services Operator is responsible for delivering a first-class experience to our clients within the office. The role-holder is responsible for the accurate completion of all tasks, delivered within the agreed service levels agreements. This is a hands-on role and supports the Team Leader and rest of the team in managing the workflow.

As an Office Services Operator you will work along one teammate performing mail services, reprographics, and general administrative duties. Fluency in English and German is required.

Key Responsibilities: 

• Produce high-quality documents according to client specifications using high-speed reprographic (digital print) and finishing equipment
• Monitor and replenish consumables for printers and calibrate machines as needed
• Report and escalate issues to the Team Leader following established procedures
• Scan hard copy mail/files into PDF format using high-speed scanners. 
• Ensure timely and high-quality completion of work
• Fully understand workflow processes and procedures
• Support colleagues and work collaboratively to achieve the best results for clients
• Undertake additional duties as requested by management
• Take responsibility for meeting targets and maintaining attention to detail. 
• Develop positive and professional relationships with customers
• Provide flexible and responsive service, exceeding customer expectations where possible
• Understand the customer's business to ensure service delivery aligns with their objectives
• Advise on the best methods of production and cost-saving measures
• Ensure all deadlines are met and managed in accordance with client service level agreements (SLAs)
• Minimize wastage and highlight any issues affecting production quality to the Team Leader
• Maintain a clean and tidy reprographics area
• Use the Internet and email appropriately 
• Escalate and manage IT issues as they occur

Ihre Aufgaben: 

• Produktion hochwertiger Dokumente gemäß Kundenspezifikationen unter Verwendung von Hochgeschwindigkeits-Reprographie (Digitaldruck)- und Finishing-Geräten
• Überwachung und Auffüllung von Verbrauchsmaterialien für Drucker sowie Kalibrierung der Maschinen
• Meldung und Eskalation von Problemen gemäß den Verfahren an den Teamleiter
• Scannen von Papierdokumenten in PDF-Format mit Hochgeschwindigkeitsscannern
• Sicherstellung einer termingerechten und qualitativ hochwertigen Arbeitsausführung
• Volles Verständnis der Arbeitsabläufe und Verfahren
• Unterstützung von Kollegen und Teamarbeit zur Erzielung der besten Ergebnisse für unsere Kunden

Qualifications: 

• Fluency in English and German is required
• Reprographics experience preferred but not essential
• Willingness to learn or previous experience in a customer-facing reprographics environment
• Competent with Microsoft Office tools (Excel, Word, PowerPoint, Outlook, Teams) and Adobe Acrobat
• Excellent attention to detail
• Knowledge of routine maintenance and upkeep of equipment is preferable
• Client-focused approach to provide a high standard of service
• Ability to work independently and as part of a team
• Ability to remain calm under pressure
• Excellent communication skills and confidence in dealing with clients at all levels
• Ability to make logical decisions, considering all relevant information and alternative solutions
• Ownership of tasks and personal development
• Professional and presentable image at all times
• Self-motivated, enthusiastic, with a friendly and open manner
• Flexibility at working hours and cover for holidays and sickness times 

Ihr Profil: 

• Erfahrung im Bereich Reprographie ist von Vorteil, aber nicht zwingend erforderlich

• Bereitschaft zu lernen oder Erfahrung in einer kundenorientierten Reprographie-Umgebung

• Kompetent im Umgang mit Microsoft Office Tools (Excel, Word, PowerPoint, Outlook, Teams) und Adobe Acrobat

• Hervorragende Detailgenauigkeit

• Kenntnisse in der routinemäßigen Wartung und Pflege von Geräten sind von Vorteil

• Kundenorientierte Arbeitsweise zur Erbringung unseres hohen Servicestandards

• Fähigkeit, sowohl eigenständig als auch im Team zu arbeiten

• Fähigkeit, unter Druck ruhig zu bleiben

• Exzellente Kommunikationsfähigkeiten und Selbstbewusstsein im Umgang mit Kunden auf allen Ebenen

• Fähigkeit, logische Entscheidungen zu treffen und alternative Lösungen zu berücksichtigen

• Verantwortungsbewusstsein für Aufgaben und persönliche Entwicklung

• Professionelles und gepflegtes Auftreten

• Selbstmotiviert, enthusiastisch, freundlich und offen

• Benötigte Sprachen; Englisch, fließend. Deutsch, fließend in Wort und Schrift

• Flexibilität bei Arbeitszeiten und Vertretung für Krankheitszeiten und Urlaubsvertretung 

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• Health subsidy 

• 30 days holiday

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).

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