Manager, Global Outbound Production

At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.

ABOUT THIS ROLE
The Manager, Global Outbound Production, plays a critical role in executing all global outbound marketing campaigns that meet our business objectives and create innovative customer experiences. This role is responsible for end-to-end management of email and other outbound channels, from strategy and planning to execution and optimization. This includes creating and maintaining email templates, building and deploying campaigns, managing customer segmentation and targeting, and providing performance reporting and insights. The ideal candidate will proactively leverage Amazon's AI tools to continuously improve both the efficiency of email production processes and the effectiveness of campaign performance.

This role is open on a 12 month contract.

As a Manager, Global Amazon Outbound Production, you will...
- Collaborate with marketing stakeholders to understand business requirements and design effective outbound campaigns and customer journeys across email that drive customer acquisition
- Build and execute outbound campaigns, including email and other channels, ensuring seamless delivery and a consistent customer experience
- Provide full-service support to the Audible on Amazon teams, depending on the complexity of the customer journey or outbound initiative
- Work closely with copywriters, designers, and other marketing team members to optimize for customer messaging that drives key results
- Develop and maintain customer segments and targeting strategies to optimize campaign performance and personalization
- Monitor campaign performance, analyze results, and provide recommendations for optimization and improvement
- Stay up-to-date on email marketing best practices and new channel capabilities, and advocate for the adoption of emerging technologies and methodologies
- Streamline the outbound campaign production process through automation, process improvements, and the implementation of new tools and technologies
- Coordinate closely with others on the Audible on Amazon team to ensure timely delivery, appropriate resource allocation, and alignment with overall marketing priorities
- Partner with Amazon Outbound to secure permissions, approvals, and exceptions for email campaigns based on their global and or seasonal requirements
- Proactively leverage Amazon's AI tools, such as machine learning and natural language processing, to streamline the email production process and improve the effectiveness of email campaigns
- Continuously seek opportunities to enhance the end-to-end workflow and explore new technologies to drive innovation

ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.

Basic Qualifications:
- Experience in email and outbound campaign production, specifically with Salesforce/ExactTarget or similar marketing platforms
- Experience with HTML and email design best practices
- Business fluency in English, both written and spoken
- Exceptional organizational skills to efficiently deliver tasks within specified timelines during agile sprints

Preferred Qualifications:
- Demonstrated interest and experience in online marketing, customer relationship management, and data-driven decision making
- Passion for books, audiobooks, and media in general
- Keen attention to detail and strong organizational skills
- Ability to work effectively in a technical environment and proficiency with email marketing and data analytics tools
- Knowledge of German, French, Italian, and/or Spanish
- Experience with marketing automation platforms, A/B testing, and campaign optimization

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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