Project Manager Team Lead

Working at The Adaptavist Group

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow

.We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world's most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, and Aha

We make change happen. From anywher

**e.

What we offer**

you

We offer a very generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offi

ces.

Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and

PCOS.

Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around

work.

Read our full list of b

**enefits

Job Des**

**cription

About**

the role

The main focus for the Project Delivery Team Leads is to manage a team of services project managers of various levels of seniority, focused on the planning, initiation, and management of a variety of projects, and supporting managed services clients and engagements. You will provide guidance and support to direct reports and teams with regards to project management and service delivery a

ctivities.The role will proactively resolve project management issues in relation to cost, scope, timelines, incident management and quality where necessary. You will maintain and nurture relationships with existing customers to retain and increase their satisfaction with the Adaptavist Managed Services and Professional Services portfolio of

**offerings.

What you'l**

• l be doing:

Manage, lead and mentor a team of services proje
- ct managers.Communicates company goals, safety practices, and deadlines
- to the team.Motivates team members and assesses performance through the use of regular 1:1s, competency reviews and personal and team
- objectives.Provides help to management, including hiring and training, and keeps senior management updated on team performance and organisational
- challenges.Develop and execute the services strategy, policies and standards, aligning with overall business objectives, customer requirements, and industry be
- st practice.Collaborate with senior stakeholders to understand customer needs and expectations, ensuring that services are delivered in a manner that consistently meets or exceeds these e
- xpectations.Manage large (budget or scope), highly complex (functionality, specs, stakeholders), diverse or strategic projects that impact the organisation, or a client
- as a whole.Deliver reports to Services Senior Management as required regarding status of portfolio
- and budgets.To act as the senior escalation point for client sup
- port issues.Track invoicing status
- of projects.Plan, allocate, and mobilise resources (human, physical, information and financial resources) to achieve organisational goals and ensure the efficient and appropriate use o
- f resources.Identify resourcing needs to effectively support current initiatives, services an
- d offerings.Communicate expectations and objectives of resource usage, providing ongoing feedback, and addressing s

**hortcomings.

Q**

• ualifications

German proficien
- cy is requiredExperience managing a team or mentoring service delivery / project manager
- professionalsSkilled in building rapport, client trust, and developing long-term
- relationshipsAbility to work seamlessly in a team-oriented environment as well a
- s individuallyAbility to handle a variety of tasks independently a
- nd efficientlyProactive, persuasive, energet
- ic personalityIntelligent, with a focus on f
- inishing tasksApply formal project management principles and practices during the planning, implementation, monitoring and completion o
- f the project.Ensure effective management of scope, resources, time, cost, qua
- lity, risk andAbility to plan, allocate, and mobil
- ise resources.Detail oriented and clear communicator with superior organ
- ization skillsStrong communication skills and confident with working with stakeholders
- at all levelsKnowledgeable in a wide variety of ecosystems including Atlassian, Gitlab
- and monday.comKnowledge and or experience of various IT digital transformation themes: Cloud, ITIL, Agile, DevOps, W
- ork ManagementExperience of incident, problem and cha
- nge managementExperience of contributing to Client-facing Service Reviews and other works
- hop activitiesA general understanding of the pre-sales process in a services context, working with the business development team on proposals and pitche
- s for businessSolid understanding of service contractuals, SLAs,

**KPIs and OKRs

Additio**

nal Information

Not ticking every box? That's totally okay Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At ScriptRunner, part of TAG, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don't have everything that's

listed just yet.

Drop us your application, we'd love

to hear from y

ou

What to expect

We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you'll find information to help you prepare and ace a

n interview at TAG.

Yo

**u can read them here

Equal oppor**

tun
ities for everyone

A
t The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questi

ons, please do ask us.

Che

ck out our WORK180 pageC

heck out our Flexa page

We look forw

ard to your application