Solution Lead Observability

About Us
Join us at Orange Business

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role
We are looking for professionals that have a technology background, experience in a customer facing environment, and financial and business skills for the role of a Solution Lead Observability (SL)

The SL is assigned to specific clients and/or bids, where Orange provides complex and customized solutions. The SL does have an end to end view and accountability over Pre-Sales and Post-Sales technical activities. The SL has a functional manager role when multiple technical resources are involved.

During the Pre-Sales phase, the SL owns the solution end to end including the service wrap. The SL ensures the coherence of the technical answer provided to the client. The SL is the technology strategist and advisor of the bid.

During the lifecycle of the contract, the SL is overall accountable for the delivery of the technical solution according to the contract and is the advocate of the clients technical expectations. The SL owns the architecture governance and the customer innovation board.

A key objective of the SL is to financially optimize the technical solution proposed to the client and to deliver the agreed scope according to or better than the business case.

The SL is customer facing and is also building and fostering the technical relationship with external vendors/partners. The SL is incentivized on expanding the Orange Business Scope within the client.

Key Accountabilities

• To become the trusted advisor for their customers
• To build credibility with partners and client stakeholders
• To lead and position innovation with an assigned customer
• To align technology solutions to customer operational and business requirements

About You
If you bring the following skills and experience you are the ideal candidate for this position:

• Minimum of 5 years experience in a technical client facing role
• Excellent knowledge of DevOps and AIOps concepts
• Ideally experience with Splunk (Cisco) or Dynatrace
• Service Architecture knowledge
• Experience with ServiceNow is a plus
• Exposure to Agile Methodologies is a plus
• Interest in building client relationships at all levels
• Proven track record in driving and positioning a global technical strategy to customers' needs
• Working in geographically distributed teams
• Strong interpersonal and negotiation skills
• Ability to innovate and finding improved ways of doing things
• Excellent German and English in verbal and written communication
• Ability to translate technology to business and operations benefits
• Degree in business, IT, or equivalent experience with a strong commitment on self-development
• Strong technical background combined with financial and commercial understanding

What We Offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only Your Skills Matter
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