Customer Success Onboarding Manager

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

YOUR FUTURE ROLE

As a Customer Success Onboarding Manager, you will be the trusted partner guiding new customers through their onboarding journey with LeanIX. You will ensure a seamless start by managing the planning, execution, and delivery of onboarding activities while fostering strong relationships with customers and internal stakeholders.

RESPONSIBILITIES

• Lead and deliver onboarding programs through webinars, workshops, and dedicated sessions.
• Manage customer expectations, project scope, and resources to achieve successful outcomes.
• Coordinate technical and non-technical resources across internal teams.
• Track and communicate project status, risks, and issues to stakeholders at all levels.
• Handle customer escalations and ensure timely resolution.
• Improve onboarding processes and contribute to scalable best practices.
• Act as a liaison between sales, customer success, and product teams.
• Stay up to date with LeanIX products and translate customer feedback into enhancements.
• Identify opportunities for additional value and growth within customer accounts.

YOUR PROFILE

• a few years' experience in a consulting or customer-facing role in IT management projects (B2B).
• Proven ability to manage multiple projects of varying complexity.
• Strong communication skills in English and German (spoken and written, including technical vocabulary).
• Experience working in technical roles with enterprise customers or partners.
• Understanding of IT organizations, application development, and IT operations.
• Knowledge of Enterprise Architecture and/or LeanIX solutions is a plus.

ABOUT THE TEAM

Our Customer Success organization is the cornerstone of client relationships at SAP LeanIX. We strive for best-in-class retention, scalable processes, and consistently excellent customer experiences. By joining us, you will contribute to our mission of becoming a trusted advisor, empowering clients to focus on their purpose and succeed as best-run businesses.

We are committed to building a diverse and inclusive team and welcome individuals who want to make a real impact.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: Virtual - Germany #LI-Hybrid

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