Weekend Technical Support Engineer

vor 2 Wochen

Berlin, Berlin, Deutschland Booming Games Vollzeit 30.000 € - 60.000 € pro Jahr
About the role

We are looking for enthusiastic Weekend Technical Support Specialists to provide exceptional customer service and technical support during weekends. This role is perfect for students or those seeking flexible, part-time work. You'll work one shift over the weekend, helping our clients resolve technical issues efficiently and effectively. Ideally to be based in Central Europe timezone

Responsibilities
  • Deliver outstanding customer service to clients on weekends, via Skype, JIRA Service Desk, and email.
  • Ensure adherence to strict SLAs for response and resolution times.
  • Log customer inquiries and escalate issues to appropriate teams when necessary.
  • Analyze and troubleshoot product malfunctions, providing clear guidance to users.
  • Identify customer needs and offer assistance with specific product features.
  • Follow up with customers to confirm resolution of their technical issues.
  • Collect and relay customer feedback to internal stakeholders for continuous improvement.
Requirements
  • Previous experience in a customer support or technical support role is advantageous.
  • Familiarity with help desk software and remote support tools is a plus.
  • Fluency in English is essential; additional languages are a bonus.
  • Strong communication and problem-solving skills.
  • Ability to remain patient and professional, especially when handling complex or challenging cases.
Good to know
  • This is a weekend job, fully remote, freelance/independent contractor position, ideal for students based in Romania
  • Please make sure to submit your CV English in order to be considered
Why Work for Booming Games

Founder led. Impact driven. Employee centric.

At Booming Games, we're reshaping the iGaming world with our remote-first approach. Our rhythm? Thrilling slot games with captivating features and stunning designs released every two weeks - no exceptions Here, it's all about co-ownership and real growth. Dive into a diverse team where your input powers every game we craft

Our perks
  • We're a 100% remote-first company, offering a best-in-class remote experience
  • Competitive package
  • Dog-friendly offices in Berlin and Malta
  • Family-friendly policies
  • Career growth opportunities
  • Zestful working environment
  • Knowledge sharing opportunities
  • Dynamic culture surrounded by industry experts
  • Company social events for team bonding
Contact

HR Team

  • Technical Support Engineer

    vor 1 Woche

    Berlin, Berlin, Deutschland 55f70c7b-a556-436e-84c6-55b5c2876f2c Vollzeit 50.000 € - 80.000 € pro Jahr

    Berlin, On-site · Full-timeTL;DRKombo (YC S22) is building a unified API that saves engineering teams hundreds of hours by integrating dozens of HRIS, ATS, and Payroll systems into one API.We're looking for a Technical Support Engineer to provide exceptional technical assistance to our rapidly growing customer base, debug complex integration issues, and...

  • Technical Support Engineer

    vor 1 Woche

    Berlin, Berlin, Deutschland Kombo Vollzeit 60.000 € - 120.000 € pro Jahr

    Berlin, On-site · Full-timeTL;DRKombo (YC S22) is building a unified API that saves engineering teams hundreds of hours by integrating dozens of HRIS, ATS, and Payroll systems into one API.We're looking for a Technical Support Engineer to provide exceptional technical assistance to our rapidly growing customer base, debug complex integration issues, and...

  • Principal Technical Support Engineer- Berlin

    Vor 5 Tagen

    Berlin, Berlin, Deutschland HERE Vollzeit 90.000 € - 120.000 € pro Jahr

    What's the role?We are seeking a Principal Technical Support Engineer with deep expertise in mobile application development (Android, iOS or Flutter) and experience in automotive projects. The ideal candidate will combine strong technical expertise with exceptional problem-solving skills and a passion for customer success. In this role, you will play a...

  • IT Support Engineer

    vor 2 Wochen

    Berlin, Berlin, Deutschland Adecco Vollzeit 40.000 € - 80.000 € pro Jahr

    We are seeking a skilled and customer-focusedIT Support Associate (m/f/d)to join the dynamic team in Berlin. In this role, you will be the first point of contact for technical support requests from the clients Corporate and subsidiary employees worldwide.You will handle a high volume of inquiries via chat, phone, email, and ticketing systems, providing...

  • Technical Sales Engineer

    vor 1 Woche

    Berlin, Berlin, Deutschland Glenair GmbH Vollzeit 40.000 € - 80.000 € pro Jahr

    Who we areGlenair GmbH is a leading provider of high-performance, mission critical interconnect solutions, specializing in the design and manufacture of connectors, cables, wiring, harnessing and accessories for the aerospace, defense and space markets. With a commitment to innovation and customer satisfaction, Glenair GmbH is dedicated to providing...

  • Technical Sales Engineer

    vor 1 Woche

    Berlin, Berlin, Deutschland Glenair GmbH Vollzeit 40.000 € - 80.000 € pro Jahr

    Who we areGlenair GmbH is a leading provider of high-performance, mission critical interconnect solutions, specializing in the design and manufacture of connectors, cables, wiring, harnessing and accessories for the aerospace, defense and space markets. With a commitment to innovation and customer satisfaction, Glenair GmbH is dedicated to providing...

  • Support Engineer

    Vor 5 Tagen

    Berlin, Berlin, Deutschland CybaOne Vollzeit 40.000 € - 80.000 € pro Jahr

    Job Title: Support EngineerLocation: Berlin, GermanyPosition: Full-time on-site Full Description:Core Competencies:Problem-solvingAnalytical thinkingAttention to detail.Good communication skills (for support roles)Language Requirements:Mandatory: Fluent EnglishGerman is a big plus but not critical to have.Responsibilities:Support Engineering:Provide...

  • Technical Service Engineer

    Vor 5 Tagen

    Berlin, Berlin, Deutschland Lucanet Group Vollzeit 60.000 € - 90.000 € pro Jahr

    About usLucanet is the CFO Solution Platform built for modern finance leaders to automate consolidation and financial planning, extended planning and analysis, disclosure management, ESG reporting, lease accounting, tax compliance and reporting, as well as banking and cash management. More than 5,500 companies around the world rely on our easy-to-use and...

  • Cloud Support Engineer

    Vor 5 Tagen

    Berlin, Berlin, Deutschland Amazon Web Services (AWS) Vollzeit 50.000 € - 80.000 € pro Jahr

    DescriptionAWS is set to introduce the inaugural European Sovereign Cloud (ESC), to spearhead this initiative, we are actively seeking support engineers in this space.Amazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support team for ESC you will be at the forefront of this transformational...

  • Customer Support Engineer

    Vor 5 Tagen

    Berlin, Berlin, Deutschland JetBrains Vollzeit 45.000 € - 65.000 € pro Jahr

    At JetBrains, we create tools that help developers focus on what they love: writing code and building great software. YouTrack is our project management and team collaboration solution, trusted by thousands of teams worldwide to plan, track, and deliver projects of any size.We are now looking for a Customer Support Engineer to join the YouTrack team. This...