Technical Service Engineer

About us

Lucanet is the CFO Solution Platform built for modern finance leaders to automate consolidation and financial planning, extended planning and analysis, disclosure management, ESG reporting, lease accounting, tax compliance and reporting, as well as banking and cash management. More than 5,500 companies around the world rely on our easy-to-use and out-of-the-box SaaS platform to help them lead with ease.  

We are a team of game changers with 850+ people worldwide. Our culture of kindness and integrity encourages you to bring your whole self to work. We collaborate to create better software solutions and grow a better company. Lucanet is more than a place to work; we are a champion for continuous improvement, pushing boundaries, impacting industries, and growing careers.

Discover more about Lucanet as an employer.

The Role

Are you an experienced Technical Service Engineer (all genders) looking for your next challenge focusing on ERP integration, SQL databases, and ETL processes? Join Lucanet's established Technical Customer Onboarding (TCO) Team in a key role, stepping into an already successful setup to maintain excellent technical service levels for our growing international customer base.

What you'll do

• Customer onboarding: Lead complete technical onboarding processes for new customers, ensuring smooth ERP integration, ETL processes, data transformations, and ongoing technical support of LucaNet solutions.
• Implementation & administration: Install, configure, and manage Lucanet software components, interfaces, and SQL databases, ensuring successful handover and customer acceptance.
• Consulting and relationship management: Serve as expert technical advisor to customer-side IT and professional stakeholders regarding Lucanet implementations and system integrations.
• Technical troubleshooting and resolution: Identify, analyze, and solve technical issues promptly, collaboratively working with colleagues and customers to ensure efficient outcomes.
• Process optimization: Actively contribute to the continuous improvement of onboarding and technical integration processes based on your experience, creating documentation, best practices, and guidelines for stakeholders and teammates.

What you bring to the table

• Practical experience as a Technical Service Engineer, Implementation Specialist, Technical Consultant, or a comparable role within ERP or SaaS environments.
• Strong proficiency in SQL (writing queries, database administration, troubleshooting).
• Experience with ERP systems and ETL (Extract, Transform, Load) tools and methodologies.
• Solid experience with Windows Server environments (Linux/macOS experience is a plus).
• Clear and professional customer communication skills in German and English.

Perks at work

• LucaFlex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
• Work from Abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
• Sabbatical – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options. 
• Team Spirit – We value teamwork and celebrate our achievements. That's why we take many opportunities to get together, learn together, and cherish our successes together.
• Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
• LucaNet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
• LucaNet Do Good– As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
• Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners. 
• Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
• Compensation & Company Pension Plan – We are committed to equal pay and supporting you for your future by offering a company pension plan and/or pension allowances.
• JobRad – Find your dream bike, with financial support from us.
• Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partner. 

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Powered by uniqueness

Everybody's different here and we like it that way. At Lucanet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at Lucanet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates. 

We recognize that every person brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV.

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