Junior Client Support Specialist

vor 1 Woche

Home Office, Deutschland LEVEX Vollzeit 24.000 $ - 48.000 $ pro Jahr

LeveX is seeking a Client Support Specialist to join our global team. We are seeking an independent and self-motivated individual with excellent communication skills and problem-solving abilities. If this sounds like you, we'd love to hear from you


Job Description

Role: Junior Client Support Specialist (Remote)

Company: LeveX (Website: )

Location: Remote Working


Key Responsibilities

  • Professional Customer Service:

Provide exceptional support to the LeveX community through various channels.

  • Multi-channel support:

Efficiently manage customer inquiries via live chat, email, social media, social messaging, and voice calls.

  • Shift Hours:

Support our community during the hours of

01:00 AM to 01:00 PM (UTC) or 1:00 PM to 01:00 AM (UTC).

  • Documentation:

Write reports, articles, and end-user guides to enhance user experience.

  • Ad-hoc tasks:

Complete additional tasks as assigned by the Customer Support Manager.


Requirements

  • Shift Flexibility:

Ability to work 12-hour shifts, including public holidays and one weekend.

  • Diploma/Degree in:

Banking & Finance or International Business

  • Self-motivated:

Independent, self-disciplined, and able to work with minimal supervision.

  • Stable Internet Connection:

Must have a stable and reliable internet connection.

  • Laptop or Desktop:

Must have a secure and dependable PC, laptop or desktop for work.

  • Language Proficiency:

Fluent in English with excellent communication and collaboration skills.

  • Technical Writing Skills:

Ability to write reports that clearly articulate technical issues.

  • Blockchain Knowledge:

A solid understanding of blockchain transactions.

  • AI Proficiency:

Familiarity with AI tools to improve work quality and efficiency.

  • Language Skills:

Proficiency in any of the following languages

+ English (Mandatory)

+ German (Mandatory)


Additional Considerations

  • Industry Experience:

Candidates with prior experience in similar roles within other centralised exchange (CEX) platforms will receive a salary boost.


Salary

Starting from 2,000 USDT per month, with potential increases based on experience and qualifications.

Art der Stelle: Vollzeit

Gehalt: ab 2.000,00€ pro Monat

Bewerbungsfrage(n):

  • Please note that our company does not contribute to your social insurance, nor do we assist you with declaring your income tax. Reply 'OK' if you agree to these terms.
  • Your monthly salary will be paid in USDT stablecoin. Reply 'OK' if you agree and understand the risks.
  • Please be aware of the job requirements, which include 12-hour shifts, a 5-day work week, and the necessity to work on weekends and public holidays. Reply 'OK' if you agree to these terms.
  • Do you own a private and secure computer to perform your work and tasks?
  • Do you have a private and quiet environment to perform our work and hold online meetings?
  • Do you have experience using cryptocurrency as a form of payment and checking its blockchain status?
  • Please be advised that you will need to present your diploma/degree certificate during the interview. Reply 'OK' if you agree to this term.

Sprache:

  • Englisch (Erforderlich)

Arbeitsort: Homeoffice

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