Senior Product Manager

As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We are on the lookout for a Senior Product Manager to join our Logistics - Payments team, on our journey to always deliver amazing experiences.

As a Payment Senior Product Manager, you will be responsible for revolutionizing the payment experience for our global rider community. Your role will involve owning the definition, calculation, and optimization of rider payments metrics, as well as managing the product roadmap for all rider payment touchpoints. You will collaborate with cross-functional teams to develop and execute a product strategy that meets business objectives, improves the rider experience, and optimizes the Cost per Order (CPO) efficiency.

• Develop and enhance payment algorithms to accurately calculate rider payments based on dynamic variables such as location, distance, delivery volume, and time factors.

• Implement flexible payment rules and dynamic schemes to optimize CPO efficiency while ensuring fair compensation for riders.

• Be able to analyze impact and drive product decisions based on the impact.  

• Define and manage the product roadmap for all rider payment touchpoints, including rider and manager-facing tools.

• Work with cross-functional teams to prioritize features and enhancements that align with business goals and regional requirements.

• Collaborate with product designers to create intuitive and user-friendly payment interfaces for both riders and managers.

• Conduct user research and analyze feedback to identify key areas for product improvement and optimization.

• Stay up-to-date with industry trends and best practices in rider payments, leveraging insights to inform product decisions and drive innovation.

• Own a clear set of KPIs to measure the impact of implemented solutions and ensure continuous improvement.

• Identify and prioritize competing requirements from regional stakeholders (South Korea, APAC, MENA, EU, LATAM) and translate them into actionable milestones and deliverables.

• Tailor payment solutions to reflect regional cost of living, market dynamics, and regulatory requirements.

• 6+ years of experience in product management, with a focus in logistics/ride hailing/food delivery businesses

• Ability to write queries (e.g., SQL) and work comfortably with data, dashboards, and analytics tools

• High standard for execution; track record of successfully launching and constantly improving innovative products, on web and/or mobile devices (iOS/Android)

• Strong analytical and quantitative skills; ability to use data to back up assumptions, recommendations, and to drive prioritization on initiatives

• Ability to weigh competing priorities, push back on stakeholders, and evaluate product requests and opportunities

• Ability to collaborate and lead across functional boundaries and multiple verticals

• Experience with A/B testing and/or other lean testing methodologies

• Proven track record of delivering high-quality products on-time and within budget

Nice to have: 

• In-depth experience in OKR methodologies with squad and tribe structures

• Knowledge of the logistic/last mile industry and/or mobile app development is a plus.

• Experience with agile development methodologies and product management tools such as JIRA or Asana

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you're in good shape, then we're in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we'll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you're excited to grow, collaborate and be part of the world's leading delivery platform, we'd love to hear from you. Apply today

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.