Account Manager, Global Sales

(Fixed-term contract until end of February 2027)
Mandarin Oriental is looking for an Account Manager, Global Sales.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As Account Manager, Global Sales, you will be responsible for the following duties:

• Develop, implement, and evaluate a well-defined and focussed sales strategy and action plan in line with MOHG marketing plans, objectives and targets as agreed with the Director – Global Sales.
• Manage a portfolio of top accounts in line with regional account list and develop, implement and evaluate key account plans for revenue growth
• Initiate and escort targeted educational trips
• Plan, manage and participate in annual Global Sales events for the region
• Deliver on KPIs in line with Global Sales strategy and guidelines inclusive of annual account list review
• Strategically support hotels through participation in performance calls and internal business reviews, regional revenue/sales calls, market intel reports
• Maintain good working relationships within all MOHG hotels and Head Office, ensuring prompt, informative replies to enquiries, quality lead generation and to provide thorough details on qualified accounts.
• Keep abreast of and report on, market trends, competitor activities, and client feedback as needed
• Location of the role can be in Munich or southern Germany

As Account Manager, Global Sales, We Expect From You

• Minimum of 3–5 years' experience as a Sales Manager within the hospitality industry, with a strong background in both on-property and global sales.
• Deep expertise in the European travel industry and the MICE market.
• Exceptional sales acumen and interpersonal skills, with a proven ability to build and maintain strong client relationships.
• Excellent verbal and written communication skills.
• Fluent in German and English; proficiency in Italian and/or French is a plus.
• Charismatic and engaging personality, with a natural ability to connect with diverse stakeholders.
• Demonstrated success in surpassing ambitious revenue and growth targets.
• Extensive experience in managing and expanding key accounts, with a strategic and influential approach.
• Highly adaptable and responsive to dynamic workloads and fast-paced industry demands.
• Strong interpersonal savvy—able to build rapport and collaborate effectively across all levels of an organization, both internally and externally.
• Proven ability to cultivate and sustain agency and client partnerships.
• Skilled in delivering impactful presentations to audiences ranging from travel advisors to C-level executives.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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