Specialist Connected Car App

We have an exciting opportunity as:

Specialist Connected Car App (all people welcome)

at the Kia Connect GmbH in Frankfurt/Main, Germany.

Job mission:

As Specialist Connected Cars Experience, you will be responsible for the agile product development and management of the digital platforms provided by Kia Connect, as well as optimize digital experiences for Kia Connect customers. You will be the main point of contact to our internal customers (Kia Europe teams, Kia national sales companies in Europe) and the IT developers for the operations of the Mobile App. 

Your Responsibilities:

• Collect, raise and manage bugs and change requests to enhance the Mobile Apps of Kia Connect

• Serve as the voice of Kia Connect customers to propose new features based user experience feedback, Kia subsidiaries input and trends 

• Define the digital products roadmap, develop scope and define backlog items  

• Define clear user stories highlighting users' journey to convince the management team and facilitate communication with IT developers 

• Ensure timely implementation of well-crafted new features collaborating with IT developers  

• Benchmark and monitor best-in-class digital products from industries beyond automotive and apply learnings to the Mobile App 

• Collaborate with internal stakeholders responsible for other Kia Mobile Apps and websites to enhance Kia customers' journey steering towards Single Customer View 

• Set-up product performance measurement dashboards and reports 

• Orchestrate service providers and agencies 

• Participate to the resolution of customer enquiries and come up with solutions to optimize the customer support process  

• Leverage Customer Data Platform and other data & reporting systems to learn about customers in order to ideate communication campaigns, personal recommendations and new services 

Your talents:

Education:

• Bachelor's or Master Degree in Computer Science or a master degree in Business, Engineering with UI/UX certification 

  Experience:

• Minimum 3 years of relevant work experience in the field of digital customer facing products (Apps, Website) ideally in a startup environment and/or as product manager/owner.

• Experience in automotive/mobility would be considered as a strong asset

• Experience in developing online payment solution e.g. Subscription model would be considered as a strong asset 

  Skills:

• Knowledge about digital touchpoints management (App, Website, Connected Car) is a plus

• Knowledge about the energy market players is needed

• Comfortable using Agile project management tools like Confluence or JIRA 

• Knowledge in Web CMS would be an asset  

• Knowledge about Google Play Store and Apple App Store Management tools 

• Knowledge about Salesforce tools is a plus  

• Fluent in English (written and spoken), additional European languages are a plus 

• Independent working style combined with team spirit is required

Who are we?

Kia Connect was founded in 2019 as a fully owned subsidiary of Kia Europe and is therefore part of the fifth-largest automotive group in the world.

Kia is a global mobility brand with a vision to create sustainable mobility solutions for consumers, communities, and societies around the world. Founded in 1944, Kia has been building motorcycles, cars and trucks for more than 75 years.

Kia is now spearheading the popularization of electrified and battery electric vehicles, developing a growing range of mobility services while encouraging millions of people to explore the best ways of getting around. Our brand slogan – 'Movement that inspires' – reflects our commitment to inspire consumers through our products and services.

Our European headquarter that we closely cooperate with, Kia Europe, is the European sales and manufacturing arm of Kia Corporation. From our headquarters in Frankfurt, Germany, we lead 39 markets across Europe and the Caucasus, employing more than 5,500 persons, including about 3,500 blue collar workers in our state of the art car plant in Žilina, Slovakia.

Our headquarter is home to 37 different nationalities and this diversity is truly inspiring This means that every day at Kia is an opportunity to learn something new and to grow personally and professionally. The mix of ambitious and dynamic employees from all over the world is the fuel to our success. Do you have what it takes to join our team? We are looking forward to getting to know you

You will enjoy working with us if you like these things:

• A pulsating international environment. Our workforce is composed of people from 37 nations

• Playing an active and important part in the development of Kia in Europe.

• Developing new frameworks and solutions

• Demanding challenges to which you can creatively contribute

• A competitive compensation package; private leasing offer; systematic off and on-the-job training, free staff restaurant, support as concerns Health Management and more

If you're interested to become part of our Kia team, please apply via our online portal. We are looking forward to getting to know you.