Senior Support Analyst

Vor 2 Tagen

Berlin, Berlin, Deutschland Mews Vollzeit 60.000 € - 90.000 € pro Jahr

We're looking for a Financial Accounting Expert (IC3) to join our Customer Success team. If you speak both "accounting" and "tech" fluently and have a strong understanding of financial operations in hospitality—especially within German accounting frameworks, you'll feel right at home here.

You'll be the go-to person for hotel finance teams, translating complex accounting needs into seamless Mews workflows. Whether it's reconciliations, VAT compliance, or reporting, you'll help customers optimize how they run their books with Mews.

Your mission, should you choose to accept it:
Act as the bridge between hotel accounting teams and the Mews platformGuide clients through financial workflow optimization and system setupProvide expert support for complex accounting issues, especially in:
End-of-month and end-of-year financial reportsAccounting ledger and payout reconciliationsVAT and city tax compliance (particularly in Germany)Billing and invoice correctionsDeliver best-in-class training and support to help clients master our toolsWork cross-functionally with internal teams to drive product improvementsStay ahead of accounting trends in hospitality, ensuring clients remain compliant and competitive You'll be a great fit if you bring a few of the below with you:
Experience in hotel accounting or finance operations (e.g. night audit)Solid understanding of German accounting standards and VAT frameworksExperience with PMS (e.g. Opera, Cloudbeds, Guestline) and accounting tools (e.g. DATEV, Xero, SAP)Clear communication skills—you can explain technical topics to non-technical peopleStrong troubleshooting skills and a customer-centric mindsetComfort with remote-first collaboration and working across teamsInterest in SaaS, business intelligence, or financial analytics in hospitalityFluency in German

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