Operations Manager

Blue Wireless is the first global service provider of wireless network solutions. We are laser-focused on LTE/5G technologies and embracing the emerging wireless Low Earth Orbit (LEO) Satellite technologies (e.g. Starlink) to help our customers succeed in a wireless world.

With over 300 customers in 90+ countries, and thanks to the flexibility and reliability of LTE/5G & LEO, we thrive where traditional networks struggle: branch and remote locations, retail sites, IoT, and maritime connectivity

.

Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects painless and predictable. But technology is only one part of our success story – our 'secret sauce' is our people: their creativity, hands-on attitude, and willingness to go above and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journe

**y.

Operations Manager Germany at Blue Wirel**

essManage the operational affairs of Blue Wireless in Germany, to optimise operational performance and contribution within Blue Wirele

ss.Whereas you will have a variety of Operations responsibilities, the emphasis will be on Service Delivery and you'll be the 'air traffic controller', ensuring the successful delivery of services for Network Solutions, managing the end-to-end process from order intake to order completion. The role will demand a self-starter, well-organised, proactive colleague, able to keep an overview, while being able to zoom in on specific orders to ensure these are delivered up to Blue Wireless standar

ds.You will report to the Head of Operations EM

**EA.

What's on your pl**

ate:Service Delivery and Provisio
ning &a
mp; Order Lifecycle Manage

mentTake responsibility for successful completion of orders throughout the cycle, which inclu

• des:Order Planning - Work with customers, field engineers and other parties to schedule installations according to meet assigned service le
• velsOrder Preparation - Work with internal teams to source, configure, pack, ship and deliver all service elem
• entsOrder Completion - Assist technical teams on the completion of orders, assist on escalations, work to customer satisfac

**tion

Procurement and Logi**

sticsWork with global Procurement Management to ensure timely and cost-effective acquisition of goods and services and manage suppliers, contracts, optimize cost, approve bills etc. within assigned r

**egion

In life technical s**

upportSupport the Global Support Centre team where applicable with 2nd level local support within Germany office hours and ad hoc technical re

**quests

Partner Man**

agementManage assigned Field Engineers and Alliance Partners, inc

• luding:Training & Enablement – providing partner with adequate training and resources to support Blue Wirele
• ss workOngoing Management – ensuring work is done to specifications, deadlines are m

**et etc.

Finance and Ac**

countingSupport the global finance manager with bills, payments, accounting matters where

**required

Process Im**

provementDocument and improve processes and suggest a

**utomation

Project**

ManagementWork with Customers, Partners and Internal Teams on complex projects as and whe

n requi

• red

If you-Are able to work independently and as par
- t of a teamAre able to think st
- rategicallyHave a Bachel
- or's DegreeHave great organizational skills, and be accurate when processing and giving
- informationHave excellent communication, time management and interpers
- onal skillsHave excellent English and German communication skills, both written and verbal. Other European languages are a
- n advantageAre proficient in Microsoft Office Suite (Word, Exce
- l, Outlook)Have the ability to show leadership and handle multiple tasks and mee
- t deadlinesHave strong problem-solving skills and ability to resolve issues
- effectivelyHaving a network in telco is a

**n advantage

... we'd love to he**

ar from you.Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come g

row with u

• s

You'll be-Part of a professional international team of networking sol
- ution expertsWorking with maritime and business customers
- across EuropeGiven the opportunity to make a difference, in helping with the development of the role and
- the businessOffered career development opportunities as the company grow
- s and evolvesIn a "destination workplace": work with great managers, in an ideal workplace, while doing me
- aningful workSurrounded by highly supportive peers in a healthy workin

g environment