IT Operations Manager

Vor 3 Tagen

Frankfurt am Main, Hessen, Deutschland Aquila Capital Vollzeit

Aquila Capital offers compelling investment opportunities that drive global decarbonisation. Specialising in clean energy, green infrastructure and sustainable real estate, we are providing tailored fund vehicles and investment solutions with a focus on sustainability and aim to become one of the leading asset managers for sustainable investment strategies in Europe with a global reach.

For our office in Hamburg or Frankfurt, alternatively in Düsseldorf, we are looking for an

IT Operations Manager (m/f/d)

Brief Description

The IT Operations Manager is responsible for ensuring the performance, stability, and reliability of the Unitas Platform IT infrastructure, services, and systems. Acting as the primary interface to Commerzbank DTC Sofia, this role guarantees seamless day-to-day operations, rapid incident response, and continuous service improvement across all IT domains.

Responsibilities

  • Serve as the main point of contact between Aquila Capital and Commerzbank DTC Sofia for all operational IT topics.

  • Oversee the daily operation, monitoring, and maintenance of IT infrastructure (servers, networks, storage, cloud, and on-premises systems).

  • Ensure high availability, performance, and security of IT services and systems.

  • Coordinate and manage incident, problem, and change management processes, ensuring timely resolution and minimal business disruption.

  • Analyze system performance and implement improvements to optimize reliability and efficiency.

  • Lead and coordinate IT operations teams, including external service providers and partners.

  • Develop, document, and enforce IT operational policies, procedures, and best practices.

  • Ensure compliance with internal and external regulatory requirements (e.g., GDPR, DORA, ISO

  • Oversee IT service continuity, disaster recovery, and backup strategies.

  • Report regularly on operational KPIs, incidents, and improvement initiatives to management and stakeholders.

  • Support IT projects and transitions, ensuring operational readiness and smooth handover to production.
     

Qualifications

  • Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

  • 7+ years of experience in IT operations, infrastructure management, or a similar role, ideally in a regulated or financial environment.

  • Proven experience in managing IT service delivery, incident management, and operational excellence.

  • Strong knowledge of IT infrastructure (networks, servers, cloud platforms, virtualization, storage).

  • Familiarity with ITIL processes and best practices; ITIL certification is a plus.

  • Experience with regulatory compliance (GDPR, DORA, ISO and risk management.

  • Excellent communication and stakeholder management skills, especially in cross-border or multi-vendor environments.

  • Strong analytical and problem-solving abilities.

  • Leadership experience and the ability to motivate and lead multidisciplinary teams.

  • Fluent in English, German B2 are an advantage.

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