Front Desk Manager

YOUR MISSION:

Join us in reimagining the workplace experience at Parloa. As
 
Front Desk Manager (f/m/d)
, you are the welcoming face of our Berlin office and a key part of our
 
People & Culture Team
. You create a professional, warm, and well-organized environment where employees, candidates, and guests feel at comfortable from the moment they walk through the door.

IN THIS ROLE YOU WILL:

• Be the first point of contact at our front desk, ensuring a professional, friendly, and efficient reception for guests and team members
• Manage and process incoming Jira tickets related to workplace topics
• Organize, prepare, and keep meeting rooms tidy and ready for use
• Support the Workplace Team with day-to-day organizational and administrative tasks
• Take a hands-on, proactive approach to daily operations and problem-solving
• Manage office supplies, drinks, and snacks, including ordering, restocking, and inventory checks
• Handle switchboard operations, visitor management, and incoming/outgoing mail
• Ensure smooth daily operations across the front desk and office areas
• Uphold our service mindset and quality standards at all times

Our work place stack:

Google Workspace, Notion, Slack, Jira

WHAT YOU BRING TO THE TABLE:

• Completed commercial training or a comparable qualification
• Ability to work on-site during core office hours (08:30 - 17:30) - of course with a reasonable degree of flexibility
• Previous experience in reception, office management, hospitality, or a similar role
• A strong service mindset paired with excellent communication skills
• English proficiency and strong communication skills in German
• High organizational skills, attention to detail, and a proactive way of working
• Confidence using digital workplace tools and office software
• A hands-on mentality and enjoyment of working in a dynamic, people-focused environment

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career in a dynamic unicorn, constantly named as one of the most promising AI companies, globally.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, daily sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team and company events, game nights, and other social activities.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Meeting the team

Why Parloa?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa's voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

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We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.