Customer Service and Accounting Officer

Sea to Summit is an award-winning Australian brand in the outdoor industry. We design, manufacture, and distribute innovative, meticulously engineered outdoor equipment for adventures at every altitude.

Sea to Summit was established in 1990. As an expanding global brand, we currently have offices in Australia, North America, Germany, Switzerland, Norway and China. We are a motivated group of experienced, creative, and forward-thinking professionals. We are connected by our shared passion to create frictionless gear so you can enjoy limitless adventures.

Our promise is to be your relentless ally in every adventure.

The Opportunity

Location: Bielefeld, Germany

Department: Operations

Contract: Full-time

Sea to Summit is a global outdoor brand driven by innovation, responsible business practices, curiosity, and a love of adventure. We design high-quality gear that enables freedom in any environment—while ensuring we tread lightly on the planet. We are now looking for a Customer Service & Accounting Officer ) to join our EMEA Operations team in Bielefeld.

About the Role

In this role, you will support our B2B customer base in Germany and Switzerland while providing day-to-day accounting, administrative, and financial support across Accounts Payable (AP) and Accounts Receivable (AR). You will work closely with our Operations Director – EMEA, 3PL partners, retailers, and our global Finance Team to keep processes running smoothly and efficiently.

What You Will Do

Customer Service

• Provide responsive, solution-oriented support to B2B customers.
• Manage order processing and coordinate with 3PL partners for smooth fulfilment.
• Handle returns, claims, and after-sales enquiries in line with internal guidelines.
• Contribute to process improvements and operational projects.

Accounting & Administration

• Lead AP and AR tasks, including invoicing, collections, cash application, supplier payments and reconciliations.
• Complete monthly GL reconciliations with external tax accountants and our Finance Business Partner (EMEA).
• Maintain accurate debtor and creditor records, including credit checks and limit setup.
• Prepare regular AP/AR reports and short-term cash receipt forecasts.
• Support month-end close including rebate accruals.

Why Sea to Summit

• A values-driven organisation where acting with integrity, collaboration, and environmental responsibility is part of every role.
• A supportive team culture where all backgrounds are welcomed.
• Opportunities to contribute to meaningful sustainability and social-impact initiatives.

If you're excited by a role that combines customer service, accounting, and purposeful work, we'd love to hear from you.

Apply now and help us tread positive trails—together.

What You Bring

• Completed commercial training (e.g., Industriekaufmann/-frau, Steuerfachangestellte/r) or a degree in Business Administration.
• Minimum 3 years' experience in customer service, accounting, or similar fields.
• Good knowledge of accounting principles (IFRS/GAAP).
• Fluent German and English; other languages are an advantage.
• Strong Excel skills and an organised, solution-focused working style.

Our Value Proposition

• Working alongside an international team with passion for outdoors
• Discounts & Gear allowance
• Volunteering Day Off to play an active role in giving back to the community
• Continuous learning and development for your personal growth
• Employee Assistance Program as part of our commitment to improve your holistic wellbeing
• Competitive salary package

Equal Opportunity Employer

Sea to Summit is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an Equal Opportunity Employer and do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

NOTE: This job posting is not intended to be an exhaustive list of all duties, responsibilities, or qualification associated with the job. The successful candidate will be expected to perform all functions from administrative processing to leading change initiatives.