Customer Service and Accounting Officer

Sea to Summit is an award-winning Australian brand in the outdoor industry. We design, manufacture, and distribute innovative, meticulously engineered outdoor equipment for adventures at every altitude.

Sea to Summit was established in 1990. As an expanding global brand, we currently have offices in Australia, North America, Germany, Switzerland, Norway and China. We are a motivated group of experienced, creative, and forward-thinking professionals. We are connected by our shared passion to create frictionless gear so you can enjoy limitless adventures.

Our promise is to be
your relentless ally in every adventure.

Job Description

The Opportunity

Location: Bielefeld

Full-time

Workplace type: Hybrid

The Customer Service and Accounting Officer – EMEA will be part of our Customer Service team in Germany and will support customer service operations for our direct markets in Swiss and Germany, while also providing day-to-day financial and administrative support through a range of accounting, bookkeeping, and administrative functions.

MAIN DUTIES AND RESPONSIBILITIES

Customer Service

• Provide customer support and after sales service to B2B customers.
• Manage order processing to ensure accurate, efficient handling of all customer orders, including coordination with 3PL partners.
• Handle returns and claims from B2B retailers in line with company policies and guidelines.
• Participate in internal projects focused on operations improvement and process optimization.
• Support Customer Service Officers during peak periods and provide coverage for leave or absences.

Accounting

• Manage Accounts Payable (AP) for both domestic and international suppliers — including telegraphic transfer (TT) payments and use of Trade Finance facilities for foreign currency transactions.
• Ensure payments are processed accurately and on time, and request invoice copies where required.
• Maintain and update supplier information when notification received of a change where necessary
• Responsible for petty cash, travel expenses, commission statements and recon on monthly basis
• Perform monthly GL account reconciliations in collaboration with external tax accountants and the Finance Business Partner (EMEA)
• Leading Accounts Receivable (AR) operations ensuring accurate and timely receivables processing.
• Oversee invoicing, collections, and cash application processes to ensure accuracy and efficiency.
• Delivering timely AR / AP reporting, analysis, and short-term cash receipt forecasts to senior leadership.
• Set up new domestic and international debtors, including conducting credit assessments and establishing credit limits.

• Reconcile customer accounts and resolve any discrepancies promptly.

• Support the month-end close process, including performing reconciliations and processing rebate accruals.

Qualifications

Experience

• Completed commercial training (Industriekaufmann/-frau, Steuerfachangestellte/r or similar) or Bachelor's Degree In Business Administration or similar
• Minimum of 3+ years of experience in relevant job fields

Skills

• Solid understanding of accounting principles (IFRS, GAAP) and financial reporting standards.
• Fluent communication in English and German, additional foreign language (French or Spanish) would be desirable
• Advanced proficiency in Microsoft Excel
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines

Additional Information

Our Value Proposition

• Working alongside an international team with passion for outdoors
• Discounts & Gear allowance
• Volunteering Day Off to play an active role in giving back to the community
• Continuous learning and development for your personal growth
• Employee Assistance Program as part of our commitment to improve your holistic wellbeing
• Competitive salary package

Equal Opportunity Employer

Sea to Summit is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an Equal Opportunity Employer and do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

NOTE: This job posting is not intended to be an exhaustive list of all duties, responsibilities, or qualification associated with the job. The successful candidate will be expected to perform all functions from administrative processing to leading change initiatives.