Duty Manager

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationSheraton Frankfurt Airport Hotel and Conference Center, Hugo-Eckener-Ring 15, Flughafen/ Terminal 1, Frankfurt am Main, Hessen, Germany, 60549

ScheduleFull Time

Located Remotely?N

Position Type Management

Be empowered.

• Begin: Personalised onboarding program & staff accommodation subject to availability to support your start
• Belong: A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another
• Become: Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels
• Be connected: Numerous employee events and team-building activities to strengthen our "Team Spirit"
• Be honored: Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide
• Be well: Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement

Be you.

In the dual-brand hotel "Sheraton & Marriott Frankfurt Airport Hotel", two premium brands combine to form one employer Have you already found your passion in the hotel industry with all its facets? Then start with us as a Duty Manager (m/f/d). Two brands – endless possibilities

Your key responsibilities include:

• Working with the management to ensure the smooth operation of the hotel at all times
• Assumption of Manager on Duty services and tasks
• Cross-departmental project management for renovations and process optimizations
• Main contact person for our national and international guests in all matters of guest service and satisfaction
• Participation in the achievement of targets in the areas of guest satisfaction as well as occupational safety and general hotel safety
• Processing and forwarding of complaints and general information
• Safe action in emergency situations and close cooperation with the security department
• Administrative management of the Manager on Duty program
• Duty roster design and vacation planning
• Implementation of specialist training and further development of our employees
• Adherence to and implementation of our brand standards

Be able.

• Completed training in the hotel industry and first professional experience in the field of rooms or F&B.
• You already have some leadership experience to demonstrate sensitivity in dealing with people as a team player.
• You have a keen sense for the different needs of our diverse and demanding guests.
• Fluent in German and English.
• Very good knowledge of MS Office, knowledge of Opera is an advantage.
• A competent and authoritative appearance.
• You are in the mood for a new challenge in one of the largest airport hotels in Europe.
• High level of initiative, enjoyment of the profession and independent way of working.

Be connected.

We look forward to getting to know you

Once we receive your application, we'll get back to you promptly.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation or any other basis covered by applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.