Information Technology Service Engineer

Vor 6 Tagen

Munich, Bayern, Deutschland Avance Consulting Vollzeit 50.000 € - 80.000 € pro Jahr

Job Title : IT Service Engineer/ Administrator

Location : Munich, Germany (Onsite)

Job Type : Contract

Job Description :

Language skills : Fluent German speaker

Mandatory skills:

  1. Onsite Infrastructure Support (Windows Servers administration)

  2. Azure Identity Management Specialist

Optional skills: (added advantage)

  1. Audiovisual (AV) Support Technician

  2. Azure Basics

Working area & responsibilities

1. Onsite Infrastructure Support:

Provide smart hands support for customer facing "Experience Centers" 'Core' Network and Compute Infrastructure.

Manage On-Prem lab (Server room) rack and stack activities, logical provisioning, and decommissioning of hardware.

Support incident & problem management for WAN, LAN, WLAN, and Core Compute.

Oversee network configuration, maintenance, and troubleshooting.

Ensure operational health of EC server room infrastructure during business hours.

2. Experience Environments

Manage deployment and support of onsite experiences & demos.

Conduct daily checks and walkthroughs of demo environments.

Provide technical support for presenters, account managers, customers, and EC staff.

Maintain an active inventory list for tracking of all experience/demo assets

Administer local EC Azure Sub Resources and Subscriptions.

Support centralized solution delivery projects and automation.

Act as the local Technical SME for the Experience Platform catalogue of demos.

Create and manage Azure environments for Hybrid Cloud engagements.

3. Customer demos/Events and Engagements:

Provide support for EC attendees and presenters during customer visits/ events.

Coordinate technical guidance and device configuration for events.

Provide on-site technical support and device inventory management during events.

4. Technology Asset & Security polices Lifecycle:

Manage warranties, RMA processes, and equipment repairs.

Make recommendations for technology improvements and equipment purchases.

Ensure continuous improvement of operational processes and technology solutions.

Coordinate recycling of old equipment per Microsoft standards.

Maintain relationships with local OEM Partner for hardware repairs/warranty replacements, IT teams /AV suppliers and integrators.

Manage downtime scheduling and direction of suppliers for device servicing and repairs.

5. Readiness EC demo rooms with Audio and Video working condition:

Operate and maintain AV equipment in meeting rooms and theatres.

Coordinate repairs and preventative maintenance for AV systems.

Provide immediate break-fix attention and support for EC meeting rooms and AV systems.

Assist in meeting room setup, support, and refresh projects.

Provide consultation and maintain AV room inventory hygiene.

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