Information Technology and Facilities Consultant

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website:  and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Information Technology and Facilities Consultant Consultancy
TYPE OF CONTRACT: Regular consultancy
UNIT/DIVISION: INNA
DUTY STATION (City, Country): Munich, Germany
DURATION: 11 months
 

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

The World Food Programme (WFP) is the United Nations frontline agency fighting hunger. WFP reaches more than 100 million people every day - delivering food assistance in emergencies and working with smallholder farmers, communities, and governments to improve nutrition and build resilience. The WFP Innovation Accelerator was named by Fast Company as Most Innovative Non-Profit Organization 2021 for its work in identifying, nurturing, and scaling disruptive start-ups and innovations to end global hunger. Based in Munich, Germany, the Innovation Accelerator provides WFP employees, entrepreneurs, and start-ups with funding, hands-on support, and access to WFP's global operations. Through the Innovation Accelerator, WFP is leveraging unprecedented advances in digital innovation - such as mobile technology, artificial intelligence and blockchain - and new business models to transform the way it serves vulnerable communities across the world. In 2023, Accelerator supported innovations that positively impacted the lives of 60.7 million

people globally. Most recently, the Accelerator runs programmes for external partners such as the Bill & Melinda Gates Foundation and others. More information here: and

ACCOUNTABILITIES/RESPONSIBILITIES: The Consultant, reporting to the Head of Business Operations, is expected to:
a)Deliver standard IT support services:
1.Be the first point of contact for internal queries, to facilitate the provision of efficient and effective resolution of daily issues related to hardware, software, and audio-visual equipment and technical set-up for events.
2.Provide IT Onboarding to software and hardware for incoming Innovation Accelerator team members.
3.Carry out system and equipment maintenance tasks, such as backup system data and system protection, to ensure they are running effectively and enable easy and efficient use.
4.Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff.
5.Respond to basic queries about technology and systems to support the correct application of technology.

6.Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.
7.Perform basic beta testing and support the rollout of new versions of centrally supported and locally sourced software to ensure the software is operational for WFP staff.
8.With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
b)Support office operations through the handling of administrative and facilities support tasks for the operations of the physical and virtual office:
1.Be the first point of contact for internal queries, to facilitate the provision of efficient and effective resolution of daily issues related to the physical building, contents, and security components.
2.Provide inputs to routine methods and practices in their own area of work, to support the continuous improvement of services provided.
3.Ensure information is up to date and accurate within inventories, databases, websites, and archives to support senior officers in managing these systems.

DELIVERABLES AT THE END OF THE CONTRACT:
-Provided support and guidance in the development and implementation of a system for trouble ticketing for IT and facility needs.
-Technical tool license audit performed.
-Technical expertise provided for the internet tender for the new office.
-Technical equipment needs for the office are planned.

QUALIFICATIONS & EXPERIENCE REQUIRED:
Education: Experience: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable. At least 3 years of progressively responsible international experience in Information Technology (IT) services.

Knowledge & Skills:

•Experience in IT with global organization required.

•Demonstrates working understanding of existing hardware, software, servers, and network management to resolve users' routine problems using WFP's established processes and tools.

•Experience with facilities maintenance desired but not required.

•Has experience resolving level 1 (basic) IT issues. Has a basic understanding of project management principles to provide basic estimates on timing, resource utilization, and costs to facilitate the project planning process.

•Strong customer service orientation required. Understands and follows the established standards and protocols for service excellence within its own domain to maintain quality of delivery and high levels of customer satisfaction.

•Demonstrates curiosity and proposes new ways of doing things when relevant.

•Listens attentively to others to capture, learn, build and share new perspectives.

•Collaborative spirit able to liaise with a wide range of people at all levels and across different cultures and to act with credibility and diplomacy.

•Strong time management skills with an ability to plan, anticipate requirements, problems, and obstacles, and an ability to juggle competing priorities successfully, and work to tight deadlines.

•Self-motivated and able to work with a high degree of autonomy.

•Fully committed and motivated to achieve the aims of the UN World Food Programme.

•Shows humility and a willingness to learn and share knowledge, frequently seeking and acting on feedback, and taking up opportunities to develop.

•Values diversity using respectful and inclusive language and encourages others todo the same.

•Promotes inclusive teamwork and psychological safety by sharing ideas and openly raising issue.

Languages: High proficiency in oral and written English. Intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) or Portuguese (one of WFP's working languages) is a plus.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: 

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Please contact us at in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.