Customer Service Engineer

Your Role

As a Customer Service Engineer (f/m/d) in DÜS, you will be a vital link between first- and second-level support, addressing complex service requests with advanced technical expertise. Your role involves troubleshooting issues, managing incidents, and escalating problems as needed. Key responsibilities include performing hands-on interventions, overseeing vendor services, supporting migrations, responding to infrastructure alerts, and occasionally acting as an Incident Manager. Precise documentation and close collaboration with the Data Center Manager are critical to ensuring operational excellence and exceptional customer satisfaction.

Your Profile

• Vocational qualification iin electrotechnical field.
• 3-5 years of experience in electrical or data center environments.
• Familiarity with HVAC, mechanical, and electrical systems.
• Excellent organizational and communication skills.
• Customer-focused, proactive, and self-motivated.

A Bit About Us

Digital Realty is the leading provider of carrier- and cloud-neutral data center services, offering a full spectrum of data center, colocation, and interconnection solutions. Our global platform, PlatformDIGITAL, provides customers with secure data meeting places and innovative solutions for managing Data Gravity challenges. With a footprint of 300+ facilities in 50+ metros across 28 countries on six continents, Digital Realty connects customers to the data communities that matter most to them. Join our team of 3,500+ colleagues worldwide, where we collaborate, innovate, and create meaningful connections every day.

A bit about our team 

Operations

Our Operations team keeps our customers' infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Apply today, take charge of your career and grow your talents with us.

Training and Development 

Join our Data Center Operations team and gain the support to succeed from day one. Our onboarding program prepares you to contribute meaningfully right away, with clear career pathways and continuous training to fuel your long-term growth. From onboarding to specialized development, we equip you with the skills and opportunities to make a lasting impact in operations.

Health and Safety

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.