Senior AI Engineer

Vor 4 Tagen

Munich, Bayern, Deutschland deeploi Vollzeit 80.000 € - 120.000 € pro Jahr


Your mission

We are looking for a driven and experienced (Senior) AI Engineer (f/m/d) to join our team in Munich. In this role, you will design and build production-grade AI systems that power deeploi's intelligent IT workflows. You will take ownership of developing and deploying LLM-based automation solutions that reduce manual work, accelerate support processes, and enhance the experience of both our customers and internal teams.

Here are the detailed tasks:
  • Design and implement LLM-based ticket classification and intent extraction pipelines for Zendesk and Intercom contexts.
  • Build and maintain real-time recommendation and routing pipelines for support workflows.
  • Lead prompt engineering and model fine-tuning to ensure production-quality performance.
  • Develop MLOps infrastructure, including model serving, CI/CD, and monitoring for deployed systems.
  • Validate impact through clear KPIs such as reduced resolution times, improved first-touch resolution, and automation efficiency.
  • Integrate AI solutions with existing TypeScript/Python services and collaborate closely with support and product teams.
  • Document and share best practices to scale AI capabilities across the organization and mentor engineers in applying LLM-driven solutions.


Your profile
  • 6+ years of experience in Software or Machine Learning Engineering.
  • Proven experience building and deploying LLM or GenAI systems in production environments.
  • Strong background in AI/ML engineering, solving real-world business problems at scale.
  • Hands-on experience with MLOps: model deployment, CI/CD, monitoring, and observability.
  • Proficiency in Python and/or TypeScript/JavaScript.
  • Strong understanding of prompt engineering and fine-tuning techniques for LLMs.
  • Excellent communication skills in English (C1); German is a plus.
Nice to have:
  • Experience building ML/AI pipelines for ticket classification, intent extraction, or real-time recommendation systems.
  • Practical experience with production-grade AI systems beyond research or prototype work.
  • Familiarity with support platforms such as Zendesk or Intercom, and mapping AI-driven workflows to agent tasks.


Why us?
  • Be part of a small, ambitious, and fast-growing team in Munich and Berlin, backed by top European VCs like Atomico and Cherry Ventures.
  • Join us in shaping the future of IT and help build the most intelligent IT Management Platform in the market.
  • High impact and ownership from day one — your work will directly shape deeploi's AI strategy.
  • Attractive compensation package, including a generous share package (VSOP).
  • High responsibility and ownership from day one.
  • Employee benefits: public transportation ticket or Urban Sports Club, Corporate Benefits.
  • Well-equipped offices in Munich and Berlin.


About us

Make millions of people work better every day.
We seek bright brains to join the IT revolution and build Europe's #1 IT Operating System.
deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.
IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.

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