Customer Success Manager

The Role

As a Customer Success Manager, you are the primary owner of the customer relationship and the main advocate for your customers within ThoughtSpot. You will guide a portfolio of customers through their entire journey, from onboarding to renewal, ensuring they are continuously realizing value from our platform. Your goal is to transform customers into lifelong advocates by deeply understanding their business objectives and helping them achieve success.

Location: Germany (Remote)

What You'll Do:

• Build Lasting Relationships: Own and nurture relationships across a portfolio of customers, establishing yourself as their trusted partner and primary point of contact.

• Drive Value & Adoption: Proactively guide customers to achieve their business goals by defining success criteria, identifying impactful use cases, and driving broad user adoption.

• Manage the Customer Lifecycle: Seamlessly manage the post-sale journey, including onboarding, regular business reviews, and renewal planning, to ensure a positive experience and minimize churn.

• Identify Growth Opportunities: Act as the eyes and ears of the customer, identifying opportunities for expansion (upsell/cross-sell) and collaborating closely with your Sales counterparts.

• Be the Customer's Quarterback: Coordinate internal resources across Support, Services, and Product to meet customer needs and manage escalations effectively.

What You Bring:

• Customer Obsessed & Empathetic: You have a genuine passion for helping customers succeed and a natural ability to listen and understand their unique challenges and goals.

• Proactive & Results-Oriented: You don't wait for customers to come to you. You anticipate their needs and are relentlessly focused on driving measurable outcomes.

• A Natural Communicator: You build rapport easily and can clearly articulate complex technical concepts to both business and technical audiences.

• Collaborative & Resourceful: You are a team player who knows how to navigate an organization and marshal the right resources to find solutions for your customers.

• Curious & Adaptable: You have a passion for technology and are eager to learn about our product, our industry, and your customers' domains in a fast-paced environment.
   

Qualifications:

• 3+ years of experience in Customer Success, Account Management, or a related client-facing role.

• Strong understanding of the BI and data analytics landscape. A basic understanding of SQL or data modeling principles is a plus.

• Proven ability to manage a portfolio of customers, with a track record of driving adoption and securing renewals.

• Excellent presentation and communication skills.

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What makes ThoughtSpot a great place to work?

ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-powered analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives—this balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you're excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that's right for you.

ThoughtSpot for All

Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business. We know we can't solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work. We're committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.