Customer Success Manager

Vor 6 Tagen

Berlin, Berlin, Deutschland Shiftmove Vollzeit

As our experienced Customer Success Manager, you will play a crucial role in ensuring the long-term success of our customers by driving revenue growth through expansion and retention. Your priorities will be to build strong, trust-based relationships, guide customers to fully realise the value of our solutions, and proactively identify new opportunities that grow our business together.

The Role:

  • Manage a diverse portfolio of Italian, English and German-speaking customers, from low-touch to high-touch accounts.
  • Build and nurture strong relationships, acting as the primary point of contact and trusted partner throughout the customer life cycle at Shiftmove.
  • Leverage data to monitor customer health and drive successful adoption, retention, and expansion opportunities.
  • Create revenue pipeline by identifying upsell and cross-sell opportunities, collaborating closely with Account Managers.
  • Apply value-based selling techniques to connect business needs with customer goals.
  • Act as the voice of the customer to influence product requirements and roadmap decisions.
  • Support onboarding, training sessions, and webinars for Italian customers while ensuring commercial outcomes.

Your Profile:

  • Proven track record in B2B SaaS customer success, account management, or sales (automotive experience is a plus).
  • Fluent in German and English (min. C1) as well as Italian (min. B2)
  • Demonstrated success in achieving revenue-based targets through the creation of expansion pipeline.
  • Strong communication and consultative selling skills: able to ask the right questions to understand and unearth customer pains - and ultimately use these findings to drive business growth, while keeping customer goals front and centre.
  • Experience with SPICED selling approach a plus.
  • Analytical mindset with a strong sense of accountability, ownership, and commercial acumen.
  • Excellent time-management skills for handling multiple customers and calls with precision.
  • Fast learner who adapts quickly to new software tools and sales processes.

Our Offer:

  • Impact: You and your team play a crucial role in the success of our business by keeping our customers engaged and satisfied, ensuring they continue to see value in our solutions.
  • Culture: You will join a highly collaborative and supportive team with a positive and driven culture
  • Sustainable growth: We are almost a €50m+ ARR company and growing We do this in a very sustainable way and with a lot of substance backed by one of the leading technology and software-focused private equity firms.
  • Health & Wellbeing: A strong sense of healthy work-life balance. 1 mental health day and access to platform if you could use a session with a psychologist or coach
  • Learning & Development: An annual professional development budget of 2k EUR
  • Remote setup: You can work from all over Germany, we have our HQ in Berlin and meet once per quarter for team onsites.
  • Workation: up to 12 weeks of remote work from any country or continent you want

  • Customer Success Manager

    vor 1 Woche

    Berlin, Berlin, Deutschland emnify Vollzeit

    Your Role Are you a customer-centric professional who enjoys challenges, thrives in dynamic environments, and is passionate about IoT and new technologies? Join our ambitious Customer Success Management team and play a crucial role in driving customer satisfaction, retention, and revenue growth at emnify As a Customer Success Manager, you will own and...

  • Customer Success Manager

    Vor 7 Tagen

    Berlin, Berlin, Deutschland Schmidtbauer GmbH Vollzeit

    Ihre AufgabenAls Customer Success Manager bei Schmidtbauer GmbH sind Sie der zentrale Ansprechpartner für unsere Kunden und sorgen dafür, dass sie den maximalen Nutzen aus unseren IT-Consulting-Dienstleistungen ziehen. Sie arbeiten eng mit verschiedenen Teams zusammen, um sicherzustellen, dass die Kundenanforderungen erfüllt werden und tragen aktiv zur...

  • Customer Success Manager

    vor 1 Woche

    Berlin, Berlin, Deutschland Management Events Vollzeit

    Customer Success Manager (m/w/d) bei Management EventsManagement Events, ein dynamisch wachsendes B2B-Unternehmen, sucht einen engagierten Customer Success Manager, um unser Wachstum weiter voranzutreiben. Wir bringen Entscheidungsträger und Lösungsanbieter weltweit durch exklusive, hochwertige Events zusammen und unterstützen unsere Kunden dabei, mit...

  • Customer Success Manager

    Vor 2 Tagen

    Berlin, Berlin, Deutschland Shiftmove Vollzeit

    As our experienced Customer Success Manager you will own a portfolio of DACH customers and play a crucial role in ensuring the long-term success by driving revenue growth through expansion and retention. Your priorities will be to build strong, trust-based relationships, guide customers to fully realise the value of our solutions, and proactively identify...

  • Customer Success Manager

    Vor 6 Tagen

    Berlin, Berlin, Deutschland AllCloud Vollzeit

    Job SummaryAllCloud is looking for an action-oriented, and self-motivated individual to join our growing managed services team. The mission of the Customer Success Manager is to ensure that our customers realize the full value of the offerings and services they have purchased from AllCloud, ultimately maximizing renewals and upsell opportunities. This is a...

  • Customer Success Manager

    vor 1 Woche

    Berlin, Berlin, Deutschland Immersive Vollzeit

    A platform you can believe in: Immersive One is leading people-centric cyber resilience across the globe.Partner with Immersive's enterprise customers within this region to provide world-class onboarding and enablement experiences in their journey towards building cyber resilience, with readiness to tackle the cyber threats of tomorrow If that excites you,...

  • Customer Success Manager

    vor 1 Woche

    Berlin, Berlin, Deutschland Cultural Care Au Pair Vollzeit

    Du bist ein Organisationstalent und möchtest als Customer Success Manager Menschen die einzigartige Erfahrung im Ausland ermöglichen? Oder bist du ein Quereinsteiger und suchst neue Herausforderungen in einem schnell wachsenden und internationalen Unternehmen?Cultural Care bringt Au Pairs und amerikanische Gastfamilien zusammen und ermöglicht so eine...

  • Customer Success Manager

    Vor 4 Tagen

    Berlin, Berlin, Deutschland ThoughtSpot Vollzeit

    The RoleAs a Customer Success Manager, you are the primary owner of the customer relationship and the main advocate for your customers within ThoughtSpot. You will guide a portfolio of customers through their entire journey, from onboarding to renewal, ensuring they are continuously realizing value from our platform. Your goal is to transform customers into...

  • Enterprise Customer Success Manager

    Vor 2 Tagen

    Berlin, Berlin, Deutschland HAWK Vollzeit

    About UsHawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk's powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by...

  • Customer Success Manager

    Vor 2 Tagen

    Berlin, Berlin, Deutschland essentry Vollzeit

    StellenbeschreibungWir suchen einen erfahrenen und engagierten Customer Success Manager (m/w/d) zur Verstärkung unseres Teams. Als Customer Success Manager (m/w/d) bist Du für das Management und die Pflege langfristiger Beziehungen zu unseren Kunden verantwortlich und stellst deren Erfolg und Zufriedenheit mit unseren Produkten und Dienstleistungen...