Customer Service Coordinator

Company Description
DQS MED GMBH

GET TO KNOW US

Demanding. Competent. Dynamic: This is how we, at DQS MED, understand ourselves and the services we provide to our customers. We globally combine our expertise in the certification and notification of management systems and products for the medical industry in healthcare, health care, and medical product safety. We are part of the international DQS Group with around 1,000 employees, supported by over 2,500 highly qualified and experienced auditors. Our core competencies lie in conducting tailored certification audits and assessments. Forward-thinking topics such as sustainability, safety, and quality are at the forefront. This positions us as one of the leading providers worldwide, aiming to continuously set new standards of reliability, quality, and customer orientation with our highly qualified team.

Your mission

• organization and administration of assessment processes:

• Effective and professional planning and administration of assessment processes.

• Early planning, organization and commissioning of assessments.

• Maintenance and administration of the relevant data and documents.

• customer service:

• Administrative support for our international Offices and clients.

• Regular exchange with the assigned auditors.

Your profile

• Completed commercial training (e.g. office clerk, travel agent, forwarding and logistics services clerk)
• Good MS Office skills, ideally also experience with CRM systems
• Solution-oriented, creative and structured way of working
• Enjoy communicating with national and international customers by telephone and finding constructive solutions
• Fluent German and good English skills. Additional good knowledge of another language a plus.

Why us?
A high-performing and friendly team, a collegial, systematic induction and interesting opportunities for further training. In addition, attractive, performance-related compensation, opportunities to contribute and develop, and pleasant working conditions in an international, modern environment.

• Hybrid working: Office and remote
• job ticket
• 30 days of vacation
• Company savings plan
• Cafeteria and lounge
• Modern office furnishings

About Us
"In everything we do, we set the highest standards for quality and competence on every project. As a result, our actions become the benchmark for our industry but also our own guiding principle, which we renew every day".

DQS sets the highest standards of expertise, experience, and quality for its customers. DQS core competencies lie in the performance of certification audits and assessments. This makes DQS, headquartered in Frankfurt am Main/Germany with an annual turnover of 136 Mio EUR (in 2020) one of the leading providers worldwide with the claim to set new benchmarks in reliability, quality, and customer orientation at all times. Over 2,500 highly qualified and experienced auditors carry out over 125,000 customer-specific audits according to over 200 recognized norms and standards in more than 60 countries every year.

DQS was founded more than 35 years ago by the German Society for Quality (DGQ), the German Institute for Standardization (DIN) and other German industry associations with the claim to perform certifications and audits for organizations worldwide at the highest level. With its foundation, DQS was the first independent certification service provider in Germany. In 2008, the U.S. organization Underwriters Laboratories brought its international management system certification business into the group as a further shareholder, thus enabling the group to take a major step towards a global presence.