Solutions Engineer

This is a full-time, onsite role as a Solutions Engineer at our Berlin HQ, preceded with a three-month rotational program with a pathway into a technical customer-facing role. You'll join a cohort of technical talent who build deep product expertise and customer engagement skills from day one, culminating in a position where you'll own all customer-facing software work, from managing integrations to building workflow templates and applying AI to solve complex customer challenges.

At Langdock, we believe the best Solutions Engineers are technical builders who understand both the product architecture and the customer's business challenges. If you're excited about startups, AI, and driving technical customer impact, this is a unique opportunity to build a foundation in product and customer success before stepping into a high-impact technical role that bridges software development, applied AI, and customer solutions.

Our Solutions Engineer position is preceded by a three-month rotation designed to prepare you for the role:

Weeks 1-6: Customer Support Foundations

• Intensive onboarding and product mastery with a focus on becoming a product expert

• Shadowing customer support interactions and understanding technical customer needs

• Learning the technical architecture and common integration challenges

Weeks 7-12: Integrations & Workflow Templates

• Hands-on with building integrations, workflow templates, and implementing use cases

• Deep dive into the technical stack and integration management

• Building applied AI solutions for documentation and automation

Upon graduation, you'll transition into a Solutions Engineer role, equipped with deep product knowledge, technical implementation skills, and the ability to build and maintain customer-facing software solutions that drive measurable outcomes.

• Master Langdock's AI platform through daily product interactions and real use cases

• Own all customer-facing software work, acting as the technical catch-all for customer needs

• Manage and maintain integrations, ensuring reliability and performance

• Build and optimize workflow and assistant templates for customer use cases

• Apply AI to solve documentation and automation challenges for adoption management

• Lead technical workshops, deep-dives, and implementation sessions with customers

• Design and architect solutions for high-value use cases across diverse customer environments

• Act as the voice of the customer internally, influencing product roadmap and technical strategy

Technical Depth: You have strong software development skills and understand how AI systems, APIs, databases, and integrations work at a deep level

Solution Design: You're able to translate customer requirements into technical implementations and build robust, scalable solutions

Applied AI Expertise: You can leverage AI for practical applications like documentation, automation, and workflow optimization

Customer Empathy: You anticipate customer needs and pain points, and build solutions that address real technical challenges

Self-Guided: You drive your own work, take initiative from day one, and work autonomously while prioritizing learning and impact

Our program is designed for people who want to build deep product expertise before owning the technical customer journey. As a Solutions Engineer, you are the technical backbone of customer success: from building and maintaining integrations, to creating workflow templates, to applying AI for automation and documentation, to ensuring customers can leverage the full technical capabilities of our platform.

• Early adopter of AI, excited about its possibilities

• Strong software development background (experience with APIs, databases, cloud applications, system integrations)

• Ability to build, debug, and maintain production-level code and integrations

• Strong written and verbal communication in English and German

• Thrive in fast-paced, high-growth environments

• Team player who communicates well with diverse stakeholders, from engineers to C-suite

• Eager to build a customer-facing technical career at the intersection of software engineering and AI

• Experience in fast-paced environments

• Strong technical background (software engineering, computer science, technical consulting) with hands-on coding experience

• Customer-facing or implementation experience is a plus

• Experience with integrations, APIs, or workflow automation is highly valued

• Consistent record of achievement

• German language skills are required for this role