Solution Engineer

Job Description
Shopware
is a leading open-source solution for digital commerce. Our
flexible and scalable e-commerce platform
empowers merchants to succeed globally and provides their customers with a first-class shopping experience. Our success is built on innovation, collaboration, and a strong community. We are looking for talented individuals who share our passion and want to help us shape the future of digital commerce.

Your Role as a Solution Engineer (m/f/d):
As a Solution Engineer, you will play a critical role in
bridging the gap between our technical products and the needs of our customers
. You will focus on delivering technical solutions, creating and implementing strategies, and working closely with customers, developers, and internal teams to ensure successful deployments and integrations.

These are your tasks:

Customer-Facing Technical Engagement:

• Deliver tangible assets (code snippets, repository commits, etc.) to customers to guide them throughout their journey on the platform.
• Collaborate with Sales, Product, and Development teams to discuss and refine customer requirements and ensure technical solutions align with our product capabilities.

Solution Design & Validation:

• Own showcase infrastructure, including roadmap of internal demo platform
• Validate & extend platform capabilities with new and existing add-ons helping showcase unique values of Shopware platform
• Validate agency-created technical solutions in customer projects, ensuring they meet business, security and technical best practices.

Content Creation & Knowledge Sharing:

• Create re-usable high-quality content such as demo pitches, video tutorials, code samples, and PowerPoint presentations to support customer enablement and internal team training.
• Develop and manage knowledge content to ensure it is accessible and usable for internal and external teams.
• Contribute to the continuous improvement of our documentation and technical guides to enhance the customer experience.

This is what you'll bring to the table:

• Hands-on Technical Expertise: Several years of hands-on experience with modern software development frameworks such as PHP, Symfony, JavaScript, and , along with a strong understanding of Linux environments.
• E-commerce Knowledge: In-depth technical know-how of e-commerce platforms and experience supporting SaaS and PaaS distribution channels. Knowledge of the Shopware platform is a plus.
• Certifications & DevOps Knowledge: Leading hyperscaler certifications (e.g., AWS, Azure, Google Cloud) are a plus. Experience with CI/CD pipelines and DevOps practices is also advantageous.
• Consulting & Solution Experience: Proven experience in technical consulting, solution engineering, or similar fields, including creating training and enablement content for diverse audiences.
• Communication & Collaboration: Excellent communication and presentation skills in both German and English, with the ability to explain complex technical concepts clearly to various stakeholders. Comfortable with direct customer interaction and a strong team player.
• Educational Background & Work Style: A degree in Computer Science, Business Informatics, or a comparable qualification. A self-driven and proactive work style with the ability to work effectively both independently and within a team environment.
• Travel: You're willing to participate in central team meetings at our campus in Schöppingen (approx. 4 times/year) and be willing to travel for events and customer visits.

This is what we offer you:

• Company Culture: Open culture with flat hierarchies, where individual initiative is encouraged.
• Employment Contracts: Permanent positions that offer long-term security.
• Flexibility: Flexible working hours and options for mobile work and full-remote contracts.
• Equipment: Freedom to choose your preferred work hardware.
• Onboarding: Well-structured onboarding with support from a personal "buddy."
• Work Environment: An inspiring environment with dedicated colleagues and a dynamic community.
• Development Opportunities: Diverse opportunities for personal growth and development.
• Additional Benefits: Attractive perks such as company pension plans, health programs, and regular team events.
• and much more

You can get a detailed insight on our career page.

Your personal contact for this position is Yanina Rudenko and is happy to answer any questions you may have
Protecting your personal data is a top priority for us. You can find our applicant information here.