Head of Customer Success

vor 1 Woche

Berlin, Berlin, Deutschland CROWDCONSULTANTS Vollzeit 90.000 € - 120.000 € pro Jahr

YOUR MISSION

  • Lead the development and execution of the Customer Success (CS) strategy in line with corporate goals, focusing on maximising Net Revenue Retention (NRR)
  • Ensure alignment of CS objectives across functions, secure necessary resources, and manage annual CS planning and budgeting
  • Monitor KPIs, analyse results, and report to senior management
  • Collaborate with Sales, Marketing, Product, and other departments to continuously improve the customer journey
  • Build strong customer relationships, drive strategic upsell and cross-sell initiatives, and standardize CS process through playbooks and best practices

YOUR EXPERIENCE & TALENTS

  • Proven experience in leading and developing Customer Success teams within HR Tech/SaaS environment, with a strong focus on NRR strategies
  • Solid analytical skills and experience using data to shape customer strategies, optimize processes, and identify growth opportunities in a SaaS context
  • Excellent communication and leadership skills to build trust with both customers and internal stakeholders
  • Strong problem-solving skills combined with a proactive, solution-oriented approach to decision-making
  • Fluent spoken and written German

BENEFITS OFFERED BY OUR CLIENT

  • Opportunity to make a meaningful impact on the health and well-being of both employees and customers through strategic initiatives
  • Join a passionate, collaborative team with a strong "can-do" mentality and commitment to continuous improvement
  • High-impact role with the chance to shape key Customer Success strategies and processes
  • Work closely with senior leadership and cross-functional teams in a dynamic, purpose-driven environment

PERFECT MATCH? We look forward to receiving your application
QUESTIONS? Please contact Edyta at:
RECOMMENDATIONS? We'll reward the successful placement of your recommendation with EUR 500

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