Customer Success Manager

About ClearOps

ClearOps is a fast-growing supply chain tech startup with a mission to ensure that machines never break down again. By transforming service supply chains into a proactive, data-driven network, we maximize uptime and customer value for OEMs in industries such as agricultural machinery, construction machinery, trucking, automotive, material handling, and beyond. With a team of 60 ambitious professionals, we are scaling rapidly and looking for the right talent to join us on this journey.

The Role

As a Customer Success Manager, you will take ownership of ensuring our customers—OEMs and their dealers—realize the full value of the ClearOps platform. You drive proactive customer engagement, foster strong relationships, and develop tailored success strategies. Your role focuses on long-term business impact, product adoption and customer satisfaction. As a trusted advisor, you help our customers achieve their goals while supporting ClearOps' global growth ambitions.

Your profile

Key Responsibilities:

• Drive product adoption and account growth by strategically engaging OEMs and dealers to ensure coverage and value realization.
• Analyze customer usage data and KPIs to identify adoption gaps and implement tailored engagement strategies.
• Develop success plans that align with customer objectives and measurable outcomes.
• Work closely with the Founder & CEO to align sales efforts with business objectives and market opportunities.
• Gather and analyze customer feedback (e.g., NPS) to define tailored account development strategies.
• Collaborate with OEMs and dealers to set clear goals and KPIs, continuously tracking progress toward success.
• Identify business pain points and opportunities for expansion, partnering with Account Executives on upsell discussions while keeping a customer-first focus.
• Act as the customer's advocate and collaborate closely with Product, Sales, and Engineering to ensure visibility and appropriate action on customer needs and insights.
• Contribute to internal initiatives that enhance customer onboarding, adoption, and overall experience.
• Provide structured feedback to improve ClearOps' solutions in line with customer and market demands.

Who You Are:

• Experienced professional with a background in Customer Success or Account Management, ideally in SaaS, B2B, or consulting.
• Proven ability to analyze customer data and translate insights into actionable engagement and growth strategies.
• Excellent communication and stakeholder management skills, with the ability to build trusted relationships across diverse industries and organizational levels.
• Proactive and customer-centric mindset, with a focus on driving long-term satisfaction and measurable business impact.
• Structured and strategic thinker with strong analytical skills.
• Industry experience in industrial machinery, automotive, or supply chain management is a plus.
• Familiarity with parts planning, inventory management, or field service solutions is highly desirable.
• Fluent in English and German.
• Willingness to travel as needed to meet customers and drive business growth.

Why us:

ClearOps is a hidden champion on a strong growth path in the supply-chain-software industry. As part of ClerOps, you will be benefitting in several ways:

• Professional Growth:
  Flat hierarchies & experienced leaders create the perfect environment for you to grow with the company.
• Development & Scale Up
  : Directly influence how we support and retain our clients as we expand globally.
• Open Feedback & Appreciation:
  regular 1:1's with your team lead & quarterly feedback meetings
• Team:
  Joint team events, such as ClearOps Wiesn and Culture Week.
• Workation:
  Combine vacation and work and work from wherever you want.
• Corporate Benefits:
  Discount codes for brands such as Adidas, Apple and co.
• Office Culture & Flexible Work:
  lived office culture, flexible working hours, top salary and mobile work.
• Wellpass: Unlimited fitness, wellness & sports
• Office Perks: Vibrant office culture with free drinks, fruit, and snacks.