Customer Success Manager

Become part of Tanso and leverage your customer success mindset for climate impact.

To take an active role in helping leading industrial companies turn sustainability ambition into action, we are looking for a
(Senior) Customer Success Manager (f/m/x).

As a Customer Success Manager, you will guide customers through their sustainability management journey, deepen partnerships with key stakeholders, and ensure our offering delivers tangible, long-term value. You will own your customer portfolio and work directly with sustainability professionals and executive leaders.

How You Succeed

Build relationships & Tanso advocates

• Lead onboarding and implementation:
  Guide customers through onboarding and implementation - ensuring quick time-to-value and long-term engagement.
• Relationship building:
  Build strong relationships with sustainability and business leaders by offering strategic guidance on how to embed Tanso into their sustainability roadmap and showcasing Tanso value.
• Hands-on Consulting:
  Provide hands-on support and best practices across carbon accounting, regulatory reporting, and software adoption.
• Trusted Partner:
  Act as a trusted partner to your customers, helping them articulate and showcase the business value of their sustainability efforts.

Unlock value & fuel mutual growth

• Be an expert on your customers:
  Understand their goals, pain points, and constraints - and turn that insight into tangible value and impact.
• Own account success:
  Manage a portfolio of customers with a focus on retention, growth potential, and long-term strategic partnership.
• Identify growth opportunities:
  Spot and drive upsell and cross-sell opportunities that align customer needs with Tanso's evolving offering.

Shape CS at Tanso

• Own your numbers
  : Track key metrics across your accounts and use them to guide your priorities, identify opportunities and communicate impact internally.
• Drive impact through focused initiatives
  : Take ownership of strategic CS projects - from refining processes to improving tools and enablement materials that help us scale.
• Challenge the status quo
  : Identify inefficiencies or gaps across the customer journey and actively contribute ideas and solutions to make our work smarter and more effective.
• Champion the customer internally:
  Bring customer insights into the business - from product development to go-to-market strategy - and lead cross-functional initiatives to improve the customer experience.

Why Tanso?

• We give you the trust to directly influence how companies understand, act upon and report on sustainability.
• We offer you a highly competitive compensation package with an attractive equity package to participate in Tanso's growth.
• We offer an environment that puts your needs first. You'll get access to sponsored EGYM Wellpass to find inner peace at yoga or kill it at HIIT workouts with the team.
• We work hybrid, valuing the power of onsite collaboration, while giving you the flexibility you need.
• We support your future, by offering a company contributed pension plan.

Our Team

We're a diverse group of people, and that diversity is what makes our experience extraordinary. We bring unique perspectives to everything we do and are always eager to learn from each other. We work in cross-functional teams to tackle ambitious challenges, actively seek feedback, and are strong believers in interdisciplinary.

We are proud to have an outstanding team NPS and regularly organize team events to keep up the spirit.

Who You Will Work With

• Franziska, Head of Customer Success
• Customer Success Team
• Gyri, Co-Founder & CPO
• Vignesh, Tabea & Flavia, Climate Intelligence
• Christoph, Product Management

Recruitment Process

1. Get to know Tanso with our People Team
2. learn more about us, ask your questions, and let's explore together whether it's a mutual fit.
3. Role Introduction with Franziska
4. understand your role and see whom you will be working with.
5. Deep dive with Franziska + get to know the team
6. get a feeling for the tasks ahead of you and meet your future colleagues.
7. Offer
8. congrats, we'd love to have you on the team

Your Profile

• 2+ years of experience in B2B or SaaS Customer Success, with a demonstrated ability to manage and grow customer relationships.
• Background in sustainability, ideally with hands-on experience in climate, carbon accounting, or related domains.
• Experience in customer-facing roles, showcasing strong communication and relationship-building skills.
• Based in or willing to relocate to Munich.
• Fluency in English and German.

Tell us how your unique path makes you a great fit for this role - we want to hear
YOUR
story.