Customer Success Manager
Vor 7 Tagen
Tomorro is scaling fast in Germany, and we're hiring our first German-speaking CSM to build a top-tier local Customer Success experience. You will manage a growing portfolio, act as a strategic partner to your customers, and make sure they adopt Tomorro successfully, see clear business impact, and stay with us long term. This is a full-cycle, hands-on role at the heart of our German expansion.
Your missionManage a portfolio of 30 customers (ARR between €20K-€60K), both Mid-Market and Enterprise
Drive success throughout the entire customer journey: kick off, onboarding, deployment, adoption, expansion and renewal.
Identify adoption and business impact levers (usage, ROI, satisfaction) through regular business reviews.
Detect, qualify and close upsell/cross-sell opportunities.
Ensure portfolio retention by fighting churn risk and negotiating renewals.
Answer support tickets for German customers
Build content in German for the local customers (help center and e-elearning)
Be the voice of the customer internally and contribute to the continuous improvement of the product and customer experience.
After 6 months
Manages the first customers in autonomy
Successfully onboards and deploys Tomorro on new customers
Masters the product and Tomorro's value proposition
Detects and adresses risk over the portfolio
Creates the most critical content in German (help center and elearning)
After 12 months
Proactively and strategically manages portfolio by prioritizing accounts depending on opportunities and assessed risks
Manages renewals within the right timing
Identifies and closes upsell opportunities over the portfolio
Creates a full e-learning program in German
Supports AEs in closing deals by showcasing value from existing customers
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