Customer Success Manager

Vor 7 Tagen


Munich, Bayern, Deutschland Tomorro Vollzeit

Tomorro is scaling fast in Germany, and we're hiring our first German-speaking CSM to build a top-tier local Customer Success experience. You will manage a growing portfolio, act as a strategic partner to your customers, and make sure they adopt Tomorro successfully, see clear business impact, and stay with us long term. This is a full-cycle, hands-on role at the heart of our German expansion.

Your mission
  • Manage a portfolio of 30 customers (ARR between €20K-€60K), both Mid-Market and Enterprise

  • Drive success throughout the entire customer journey: kick off, onboarding, deployment, adoption, expansion and renewal.

  • Identify adoption and business impact levers (usage, ROI, satisfaction) through regular business reviews.

  • Detect, qualify and close upsell/cross-sell opportunities.

  • Ensure portfolio retention by fighting churn risk and negotiating renewals.

  • Answer support tickets for German customers

  • Build content in German for the local customers (help center and e-elearning)

  • Be the voice of the customer internally and contribute to the continuous improvement of the product and customer experience.

Expected Impact

After 6 months

  • Manages the first customers in autonomy

  • Successfully onboards and deploys Tomorro on new customers

  • Masters the product and Tomorro's value proposition

  • Detects and adresses risk over the portfolio

  • Creates the most critical content in German (help center and elearning)

After 12 months

  • Proactively and strategically manages portfolio by prioritizing accounts depending on opportunities and assessed risks

  • Manages renewals within the right timing

  • Identifies and closes upsell opportunities over the portfolio

  • Creates a full e-learning program in German

  • Supports AEs in closing deals by showcasing value from existing customers



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