Service Partner and Training Manager
vor 21 Stunden
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Job Summary:
We are looking for a proactive and technically skilled Technical Service Partner & Training Manager to join our international team. In this dynamic role, you will manage and grow our global network of marine service partners while leading the development and delivery of training programs. Serving as a vital bridge between our Product Management and Technical Support teams, you will ensure our engineers and service partners are certified, trained, and aligned with the latest product innovations and industry standards—especially the CIRM Code of Practice for Service Providers. This is your opportunity to shape how cutting-edge navigation and marine electronics technology is supported worldwide.
Primary Duties & Responsibilities:
- Build, manage, and continuously improve a global network of certified marine service partners.
- Lead partner onboarding, performance reviews, and agreement renewals in alignment with legal and commercial processes.
- Ensure service partners meet training and certification standards in accordance with the CIRM Code of Practice for Service Providers.
- Develop and deliver technical training (classroom, remote, video) using modern training tools and platforms.
- Create and maintain training materials, including video tutorials and online resources.
- Oversee certification processes and maintain accurate training records.
- Align closely with Product Management to integrate new product releases into training and service documentation.
- Issue technical bulletins, service updates, and escalation guidance in coordination with the Technical Support Team and Product Management.
- Act as a central communication hub between technical support, product development, and the service partner network.
Job Qualifications:
- Degree or technical qualification in marine electronics, navigation systems, or a related field.
- Proven experience managing global service networks or third-party technical partners.
- Strong training and instructional design background, including virtual and in-person delivery.
- Proficient in video production tools (e.g., Camtasia, Adobe Premiere, or similar).
- Familiarity with the CIRM Code of Practice for Service Providers and industry certification standards.
- Excellent written and verbal communication skills in English; additional languages are a plus.
- Strong organizational skills with a structured, hands-on approach to partner and training management.
- Ability to travel required
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
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