German speaking B2B Travel Agent

Vor 2 Tagen

Berlin, Berlin, Deutschland The lemon Consulting Vollzeit 40.000 € - 60.000 € pro Jahr

Position: Travel Agent

Location: Berlin, Germany (Hybrid: 1 day per week in office)

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Deliver high-quality travel assistance through chat, phone, and email communication channels.
  • Stay informed on travel suppliers, destinations, and internal systems to provide accurate support.
  • Quickly evaluate customer needs, urgency, and preferences to offer effective solutions.
  • Process hotel, flight, car rental, and rail bookings with precision and attention to detail.
  • Educate customers on how to navigate and use self-service features within the Navan platform and mobile app.
  • Ensure timely responses to inquiries in alignment with service level agreements (SLAs).
  • Adhere to company guidelines and client-specific policies, maintaining compliance with global standards.
  • Share insights and feedback with internal stakeholders to support goal tracking and process improvement.
  • Engage in regular team meetings focused on products, travel partners, and industry trends.
  • Keep up-to-date with travel industry standards and best practices.
  • Maintain reliable attendance, complete required training, and consistently meet performance expectations.

REQUIREMENTS:

  • Native/fluent in German, both oral and written. Fluent in English (B2 or higher)
  • Previous working experience in a customer service roles, ideally covering travel and hotel segments
  • Minimum 1 year experience working with GDS systems (Sabre, Amadeus, Galileo) is mandatory
  • Metrics driven as an indicator and motivator of success
  • A skilled communicator who enjoys creating personalized verbal and written communication
  • A team player who thrives in collaborating, giving and receiving feedback and lifting others up
  • Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
  • Availability to complete the first 10 weeks of employment without requesting time off (excluding regular weekends)
  • Working schedule: Monday to Friday, 7 AM - 7 PM.

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Generous medical plans, dental, and vision benefits with premiums
  • Paid parental and bereavement leave
  • Subsidized commuter benefits
  • Mental health support
  • Connectivity stipends
  • And many others

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