Process Excellence

Vor 7 Tagen

Frankfurt am Main, Hessen, Deutschland Quipu GmbH Vollzeit 80.000 € - 120.000 € pro Jahr

We are looking for Process Excellence & Governance Manager to join our team.

Key responsibilities
  • Taking advantage of the advanced technical knowledge you possess, build and lead a high‑performing Process Excellence team (analysts, architects), including hiring, coaching, and career development.
  • Define and own the enterprise process architecture (levels, taxonomy, delivery streams, capabilities) and keep it current as the organization evolves.
  • Establish and run the Process Governance model (Process Owners, Stewards, Councils), defining roles, decision rights, and RACI.
  • Partner with Service Owners to align processes with the service catalog, SLAs/OLAs, and key service KPIs (e.g., MTTR, First Contact Resolution, Change Success Rate).
  • Lead a portfolio of process improvement initiatives using Lean/Kaizen/Six Sigma; prioritize based on impact and capacity.
  • see more on the Apply link below
What do we expect from you
  • Strategic thinker with excellent stakeholder management, communication, and facilitation skills.
  • Demonstrated experience in Process Excellence/Process Architecture/Service Management, including 3+ years in a leadership role.
  • Demonstrated ownership of an enterprise process framework/backbone and KPI regime in a complex IT/financial services context.
  • Expert knowledge of BPMN 2.0, Lean Six Sigma (Black Belt preferred), ITIL 4 (Managing Professional or equivalent preferred).
  • Deep understanding of process modeling (Signavio/ARIS/Visio), process mining (Celonis/Minit/Power BI models), and ITSM platforms (ServiceNow or equivalent).
  • see more on the Apply link below
Frankfurt Office

Quipu's Head Office is established in Frankfurt, while other regional offices are set up around Europe to serve an international market better. Quipu is a member of the ProCredit Group, ensuring the long-term sustainability of all IT operations.

You can learn more about the role and send your application through the link below.

If this role seems like the perfect match for you, we would also like to learn more about you.

APPLY NOW

Your personal information will be processed in line with our Privacy Policy

Current openings

Bucharest, Romania (4)

Frankfurt, Germany (6)

Kyiv, Ukraine (5)

Prishtina, Kosovo (10)

Skopje, North Macedonia (14)

Tirana, Albania (2)

  • Principal Process Engineer

    Vor 7 Tagen

    Frankfurt am Main, Hessen, Deutschland Sedgman Vollzeit 120.000 € - 180.000 € pro Jahr

    DescriptionWe are seeking a Principal Process Engineer to lead the complex process engineering design assignments, supporting project delivery excellence, and driving innovation within a world-class minerals processing business.As the Principal Process Engineer, you will be responsible for:Design Leadership: Lead and coordinate the process design team,...

  • Head of Commercial Excellence

    Vor 2 Tagen

    Frankfurt am Main, Hessen, Deutschland Merck Life Science Vollzeit

    Work Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...

  • Head of Commercial Excellence

    vor 1 Tag

    Frankfurt am Main, Hessen, Deutschland Merck KGaA Vollzeit

    Work Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...

  • Senior Process Engineer

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland Cimic Group Limited Vollzeit 100.000 € - 150.000 € pro Jahr

    Job DescriptionAs part of our global strategic expansion, Sedgman is expanding its European head office in Frankfurt, Germany . This marks an exciting chapter in our growth as we support major critical raw materials projects. Our team is at the forefront of delivering innovative, sustainable engineering solutions that drive the energy transition across...

  • Senior Process Engineer

    Vor 7 Tagen

    Frankfurt am Main, Hessen, Deutschland Sedgman Vollzeit 100.000 € - 120.000 € pro Jahr

    DescriptionAs part of our global strategic expansion, Sedgman is expanding its European head office in Frankfurt, Germany . This marks an exciting chapter in our growth as we support major critical raw materials projects. Our team is at the forefront of delivering innovative, sustainable engineering solutions that drive the energy transition across Europe.To...

  • Senior Process Engineer

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Sedgman Vollzeit 100.000 € - 150.000 € pro Jahr

    Job DescriptionAs part of our global strategic expansion, Sedgman is expanding its European head office in Frankfurt, Germany . This marks an exciting chapter in our growth as we support major critical raw materials projects. Our team is at the forefront of delivering innovative, sustainable engineering solutions that drive the energy transition across...

  • AI Architect, Product Excellence

    Vor 5 Tagen

    Frankfurt am Main, Hessen, Deutschland ServiceNow Vollzeit 120.000 € - 180.000 € pro Jahr

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Director (m/f/d) - Commercial Excellence

    Vor 3 Tagen

    Frankfurt am Main, Hessen, Deutschland Alvarez & Marsal Vollzeit 80.000 € - 120.000 € pro Jahr

    Location: Frankfurt, GermanyDate Posted: Dec 2, 2025DescriptionDirector (m/f/d) – Commercial ExcellencePrivate Equity Performance ImprovementLocation: GermanyAbout Alvarez & MarsalAlvarez & Marsal (A&M) is a global consulting firm with over 11,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach...

  • Continuous Improvement Manager

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland Amazon Vollzeit 80.000 € - 120.000 € pro Jahr

    *** The role is based in Nuremberg. If you relocate for the role and your home address is at least 80 km from the site, we will support you with a relocation package. ***The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or...

  • Executive Vice President, Pharmacovigilance Operations

    vor 1 Tag

    Frankfurt am Main, Hessen, Deutschland Ergomed Vollzeit

    Company Description We are PrimeVigilance (part of Ergomed Group), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs...