Head of Commercial Excellence

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role:
You will be responsible for driving the transformation of commercial capabilities to achieve sustainable growth and operational effectiveness. This role will define and execute a cohesive commercial strategy, aligning cross-functional teams and optimizing tools, processes, and programs to enhance sales effectiveness, customer engagement, and marketing impact. The role will drive impact through functional excellence by building high-performing teams and processes, tool excellence by implementing scalable and innovative solutions, and governance excellence by establishing clear frameworks for performance management and accountability. This role encompasses key areas such as CRM, marketing communications (MarCom), learning, territory management, sales incentives, X-Franchise growth initiatives.

Key Responsibilities

• Strategy Development: Lead the creation and execution of strategies that improve sales support, sales force effectiveness, and marketing impact, ensuring alignment with the company's long-term business objectives.
• CRM Excellence: driving CRM excellence across the life sciences division by establishing and continuously enhancing a best-in-class customer relationship management system, aiming at optimizing customer engagement and support sales efforts.
• Education & Capability Planning: Oversee education and capability planning initiatives across the life sciences division, ensuring that teams are equipped with the necessary skills and knowledge to excel.
• Pricing Strategy: Develop and implement pricing strategies that align with market conditions and business objectives, ensuring competitive positioning and profitability.
• Marketing Communication: Develop and execute multi-channel marketing communication strategies to effectively convey value propositions, optimize lead generation, and strengthen customer relationships across diverse touchpoints.
• Commercial Performance: Define, monitor, and analyze commercial performance metrics to assess effectiveness and identify areas for improvement. Develop and implement best-in-class sales incentive systems.
• Commercial Analytics and Governance: Establish robust commercial KPI frameworks and governance structures to enable data-driven decision-making and resource allocation.
• Process Excellence: Drive the optimization, simplification, and streamlining of commercial processes to enhance efficiency, reduce complexity, and support sustainable business growth.
• Customer Experience: Establish and champion customer experience initiatives by leveraging NPS and CSAT KPIs to ensure all customer interactions drive satisfaction, foster loyalty, and contribute to revenue growth.
• Presentation and Insights: Develop and deliver impactful presentations and insights that inform business unit decision-making and enhance execution.
• Cross-Functional Leadership: Lead cross-functional workshops and initiatives to align sales, marketing, and operations around customer-centric execution.
• Collaboration: Collaborate with diverse business units and regions to co-develop and implement sales plans, manage conflicting priorities, and enable sales effectiveness through robust support functions.
• Coaching and Development: Provide coaching and performance management to enhance team capabilities and foster a high-performance culture.
• Integrated Solutions: Foster collaboration across Sales, Marketing, and Digital teams to deliver integrated solutions that meet customer needs.
• Cultural Alignment: Embody High Impact Culture values, including customer obsession, ownership, curiosity, urgency, raising the bar, and the 3Ds: Disagree, Decide, Deliver.

Who You Are
Minimum Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven track record as a hands-on commercial leader, with direct experience in driving sales performance and successfully implementing strategies that deliver measurable growth and revenue impact within the life sciences products or services industry.
• Proven experience proven experience in commercial strategy, sales enablement, and marketing within a global organization.
• Demonstrated experience in leading and managing global, cross-functional teams with a focus on collaboration, alignment, and achieving strategic objectives.
• Strong analytical skills with the ability to interpret complex data and market trends.
• Excellent presentation and communication skills, with a track record of influencing senior leadership.
• Strong problem-solving skills with a results-driven approach.
• Experience in coaching and developing team members.

Preferred Qualification

• MBA preferred.

What we offer:
We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity