Senior IT Services Manager

Team

Raisin Bank aspires to be the leading pan-European B2B2X service bank. It provides flexible and innovative banking-as-a-service solutions to financial service providers and platforms across Europe.

Using a cloud based Banking-as-a-Service approach, we empower our B2B customers to innovate finance. Our goal is to build long term partnerships. Therefore we refer to our customers as partners.

• We provide the infrastructure for innovative business models in financial services. For our partners, we combine state-of-the-art technology with extensive banking experience.

• Together, we continuously improve and expand our products and services to enable strong and sustainable growth.

• We are an agile organization that entrusts responsibility to its employees and offers them a variety of growth opportunities. Our corporate culture is based on trust, integrity and feedback. Together, we strive for sustainable growth, resilience and diversity.

Your Responsibilities

Vendor & Outsourcing Management

• Monitor and manage ICT service providers and outsourcing arrangements (including secondary assets).
• Maintain and update the contract, SLA, and KPI catalogues; track performance and drive service improvement actions.
• Conduct vendor risk assessments in line with MaRisk and DORA requirements.
• Ensure ICT vendors hold and maintain valid certifications (ISO, SOC 2, or equivalent).
• Support and coordinate the sub-outsourcing notification process for intra-group and other third party services.

Risk, Compliance & Audit Readiness

• Implement second and third line of defence finding remediations related to risk analysis, business continuity, and governance maturity.
• Consolidate performance, incident, and compliance reports; escalate issues and coordinate remediation.
• Maintain accurate and complete documentation to ensure ongoing audit readiness.
• Collaborate with CoreTech, InfoSec, and business owners on vulnerability management and control follow-ups.

Business Continuity & IT Service Continuity

• Develop and maintain business continuity by ensuring IT service continuity (restart and recovery plans, testing schedules, exit strategies).
• Align with application owners and ICT providers on BCM deliverables and compliance requirements.
• Support the practical implementation of ITSCM processes to ensure resilience and compliance.

Your Profile

• 3+ years of experience in IT Governance, IT Management, or Vendor Management within the financial services industry.
• Strong understanding of banking and ICT regulatory frameworks (EBA Guidelines, DORA, MaRisk), particularly around outsourcing, risk, and information security.
• Solid grasp of IT fundamentals , able to challenge vendors, analyze risks, and translate technical or regulatory inputs into practical governance measures.
• Experience supporting or conducting audits, assessing process maturity, and implementing improvement actions.
• Structured, analytical, and hands-on mindset; able to create order and clarity where frameworks are still maturing.
• Excellent communication skills in English, with the ability to bridge between business, IT, and compliance stakeholders.
• Self-starter, comfortable working independently in a fast-moving and evolving environment.

Join our mission, join our team - and grow with us

As part of the strong Raisin family, Raisin Bank combines the best of both worlds: The experience and security of a bank with the flexibility and innovation of a Start-up. 

Our employees are just as diverse as our partners. If you are looking for a dynamic environment in which you can play to your strengths and develop further, then you have come to the right place In our agile FinTech environment, you have the opportunity to work in an international team and gain new experience. We provide:

• Employee Development Budget of €2,000 and four full training days per year.

• Access to Babbel for continuous language learning.

• Flexible working hours, home office and 30 vacation days plus Christmas Eve and New Year's Eve off.

• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.

• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month. 

• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.

• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.

• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.

• You are moving from another country or city to join us? We may support your relocation.

About us

Raisin is the trailblazer in the savings and investment space. Founded in 2012, the fintech company started by opening the $95+ trillion deposits and investments market of the European Union, the United Kingdom and the United States to consumers.

Today, Raisin serves more than one million customers in these three markets, offering savings products as well as investment and pension products. This makes the Berlin-based fintech one of the leading global savings and investments marketplaces. Savers get a wider choice of attractive products with the ability to move their money freely. In addition, financial service providers get best-in-class marketplace solutions for their customers, and banks get better access to retail funding.

Raisin operates its own B2C marketplaces in Europe and the U.S. In Germany, the company offers ETF-based investment and retirement products in addition to savings products. Raisin works with over 400 banks and financial service providers from over 30 countries

We are backed by renowned international investors such as b2venture, Deutsche Bank, Goldman Sachs, Greycroft, Headline, Index Ventures, Latitude Ventures, Orange Ventures, PayPal Ventures, Top Tier Capital Partners, Ribbit Capital, Vitruvian Partners and M&G.

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

In total, we have 8 offices across the world: Berlin, Frankfurt, Hamburg, Madrid, Manchester, Munich, New York and Salt Lake City.

We also think it's important to take the time to celebrate our hard work and achievements together, with events like our yearly summer and winter party, as well as a couple of smaller get-togethers.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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