Manager Customer Support

Vor 6 Tagen

Munich, Bayern, Deutschland Brainlab Vollzeit 60.000 € - 120.000 € pro Jahr
Company Description

Founded in 2020 and headquartered in Munich, Snke is transforming healthtech with scalable, data-driven innovation powered by AI and big data analytics. We're experts specializing in large platforms, digital health and software-driven medical technology. By delivering a trusted orchestration layer, Snke empowers healthcare providers, societies, registries, agencies and all partners to deploy cutting-edge solutions for safe and efficient interventions and enhances patient outcomes. Beyond our Munich headquarters, we have core teams in Chicago, Heidelberg, San Diego and Tel Aviv. Snke fosters global collaboration to create technologies that are smart, enablin and holistic-helping healthcare providers deliver meaningful change.

Job Description

At Snke, we believe that exceptional support is the foundation of lasting partnerships. As our Manager Customer Support & Service Excellence, you'll build and lead this function from the ground up - shaping how we support hospitals and clinical societies with empathy, precision, and technical excellence.

Your Mission
  • Build & Lead: Establish and scale our service and support function - operationally and strategically - with a clear focus on quality, speed, and customer delight.
  • Create Impact: Design smart processes and workflows that resolve support requests quickly and competently, always with a human touch.
  • Collaborate Deeply: Work hand-in-hand with Product, Development, IT, and external partners to deliver sustainable, customer-centric solutions.
  • Drive Excellence: Use KPIs, feedback, and monitoring tools to continuously raise the bar - turning satisfaction into genuine enthusiasm.
  • Shape the Future: Implement modern support platforms (ticketing, self-service, etc.) that make our offering scalable and future-ready.
Qualifications
  • Background in technology or business - through studies or vocational training.
  • Several years of experience in technical or IT support, ideally with first leadership responsibilities.
  • Strong digital mindset and excitement for building systems from scratch.
  • Clear communicator with a solution-oriented approach and a passion for service.
  • Fluent in German, confident in English.
Additional Information
  • A mutually-supportive, international team
  • Opportunity to build career experience in an exciting international company with a lasting impact on medical technology based in Munich
  • Flexible working hours
  • Secure bicycle storage room
  • Subsidized catering service
  • Subsidized Gold Gym membership
  • Centrally located, modern work spaces with a great 212m² roof terrace
Ready to apply? We look forward to receiving your online application including your first available start date.

Contact person: Tatjana von Freyberg

  • Customer Support Manager

    vor 2 Wochen

    Munich, Bayern, Deutschland ONCARE GmbH Vollzeit 60.000 € - 80.000 € pro Jahr

    Gestalte die Zukunft der Gesundheitsversorgung mit unsMit myoncare bauen wir ein führendes Gesundheits-Ökosystem, das Patienten weltweit die beste Versorgung ermöglicht. Wir vernetzen alle Akteure im System, bündeln bisher getrennte Lösungen in einer Plattform und setzen dabei auf Sicherheit, Transparenz und den Menschen im Mittelpunkt.Wenn Du Lust...

  • Team Lead Customer Support

    Vor 5 Tagen

    Munich, Bayern, Deutschland ClearOps Vollzeit 60.000 € - 80.000 € pro Jahr

    Your mission About ClearOpsClearOps is a fast-growing supply chain tech startup with a mission to ensure that machines never break down again. By transforming service supply chains into a proactive, data-driven network, we maximize uptime and customer value for OEMs in industries such as agricultural machinery, construction machinery, trucking, automotive,...

  • Customer Success Manager

    Vor 5 Tagen

    Munich, Bayern, Deutschland deskbird Vollzeit 60.000 € - 100.000 € pro Jahr

    Your missionWe are seeking a proactive (Senior) Customer Success Manager to drive customer success and growth with our cutting-edge SaaS solution. In this role, you'll take full ownership of key accounts, empower customers to become true product champions, and collaborate closely with our Sales team on expansion opportunities.As part of deskbird, a...

  • Customer Support

    Vor 6 Tagen

    Munich, Bayern, Deutschland Ecoturn GmbH Vollzeit 40.000 € - 60.000 € pro Jahr

    Wir sind ein dynamisches Unternehmen mit dem Ziel, unseren Kunden erstklassige Dienstleistungen und Produkte zu bieten. Zum nächstmöglichen Zeitpunkt möchten wir das Team mit einem Customer Support (m/w/d) – Inbound / Service Desk / B2C bereichern. Dabei steht unser Customer Support im Zentrum des Unternehmenserfolgs. Für unser wachsendes Team suchen...

  • Customer Success Manager

    vor 23 Stunden

    Munich, Bayern, Deutschland PTC Vollzeit 90.000 € - 120.000 € pro Jahr

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...

  • Customer Support Manager

    vor 1 Woche

    Munich, Bayern, Deutschland EGYM Vollzeit 45.000 € - 60.000 € pro Jahr

    Dein tägliches Workout Wir lieben, was wir tun und sind davon überzeugt, dass EGYM Wellpass der Gamechanger für Arbeitnehmende ist. Der Umgang mit Kund*innen zählt zu Deinen Stärken, administrative und operative Prozesse sind Dein Ding? Willst Du Teil des Teams sein, welches den EGYM-internen Award "Best Rowing Team" sein Eigen nennt? Dann bewirb Dich...

  • Customer Marketing Manager

    Vor 5 Tagen

    Munich, Bayern, Deutschland deskbird Vollzeit 60.000 € - 90.000 € pro Jahr

    Your missionWe are looking for a proactive Customer Marketing Manager ready to shape and scale customer engagement for our leading SaaS platform. In this exciting role, you'll design and execute impactful customer communication strategies that inform, empower, and inspire our users. You'll play a key role in helping customers become true product experts...

  • Customer Success Manager

    vor 1 Woche

    Munich, Bayern, Deutschland Pilot Thomas Logistics Vollzeit 60.000 € - 120.000 € pro Jahr

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is...

  • Customer Success Manager

    Vor 7 Tagen

    Munich, Bayern, Deutschland Secfix Vollzeit 60.000 € - 100.000 € pro Jahr

    Remote (+/- 2hrs from Germany GMT+1). C2 German Language is essentialOur customers are at the heart of everything we do at Secfix and we're looking for a star player to support customers from the DACH region. You'll manage the customer lifecycle from day 1, going the extra mile to ensure they receive the highest level of support. You'll thrive in a startup...

  • Customer Support

    Vor 6 Tagen

    Munich, Bayern, Deutschland Löwen Apotheke Vollzeit 35.000 € - 45.000 € pro Jahr

    Customer Support (m/w/d) – Slack Chat & Anruf für Online-ApothekeVollzeit / Werkstudent:inWir suchen dichUnsere Online-Apotheke wächst – und damit auch der Bedarf an persönlichem, zuverlässigem Support für unsere Kund:innen. Wenn du gerne kommunizierst, ein Herz für Gesundheitsthemen hast und dich in Slack wohlfühlst, freuen wir uns auf deine...