Revenue Operations

About the role

Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world's leading software provider for automated decision-making in the financial services industry and, to date, our software has been used by our customers to power millions of critical business decisions every day.

• Taktile is based in Berlin, London and New York City.
• Taktile was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services.
• Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all.
• Our team has accumulated extensive work experience at leading tech companies such as Google, Amazon, and Meta, startups, and the enterprise software sphere.
• Our backers include Y Combinator, Index Ventures, Balderton Capital, Tiger Global and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath.

We're backed by some of the world's leading investors and show great traction with scale-ups and large enterprises across the financial services industry. We are looking to build on this success by designing a world-class organization across all seniority levels and hierarchies.

That's where you come in.

As our first RevOps hire, you'll be the central connector between Business Development, Sales, Marketing, Customer Success, Services, and Finance - owning the strategy, systems, processes, and analytics that power our revenue engine. This is a unique opportunity to shape the way we scale.

This role reports into Finance, enabling an independent, cross-functional vantage point on revenue performance, process optimization, and planning.

About You

• Experienced - You have 5+ years of experience in a revenue/sales operations function of a fast growing B2B SaaS scale-up and a strong understanding of SaaS metrics, sales funnels, and revenue models
• Team Player - You enjoy working cross-functionally with teams across our GTM teams, Data and Finance
• Good technical understanding – You can effectively collaborate with technical stakeholders to deliver reliable outputs in the form of spreadsheets, analyses and dashboards
• Curious & Creative – You want to deeply understand Taktile's customers, products and GTM processes to be in the best position to optimize them as we scale
• Clear Communicator – You have excellent communication and stakeholder management skills
• Entrepreneurial – You're hands-on with a bias for action, and excited to help get our GTM function org ready for scale. You go the extra mile to deliver exceptional results
• Organized – You're comfortable managing multiple cross-functional projects, timelines, and stakeholder expectations, even in ambiguous and fast-changing environments
• You are open to a hybrid work model - You can work from our NYC office at least three days per week.

What You'll Do

• Build & Own RevOps Infrastructure

• Manage our CRM and GTM tool stack and add state of the art tooling as needed in close collaboration with GTM leadership (e.g., HubSpot, project delivery tools, CPQ, time tracking)

• Design and implement scalable processes across the full customer lifecycle, and work with BDs, AEs, CSMs and sales leadership to maintain clean CRM hygiene and full funnel visibility
• Ensure data quality and integrity across GTM systems in collaboration with data and finance team
• Act as a commercial checkpoint for deal structures, ensuring order forms and quotes meet internal standards

• Process Optimization & Enablement

• Identify inefficiencies and bottlenecks in the revenue funnel; drive cross-functional process improvements

• Build and refine processes for professional services scoping, delivery, and margin analysis
• Support sales enablement with operational playbooks and performance insights

• Reporting, forecasting and dashboards

• Define and monitor key GTM KPIs and dashboards together with the data team

• Partner with GTM leadership to build accurate forecasts and attribution models
• Ensure visibility into delivery capacity, project timelines, and services profitability

• Drive operational cadence and growth

• Own the GTM operational cadence, including forecasting, QBRs, capacity planning, and pipeline reviews

• Closely collaborate with Finance and GTM leadership during revenue and quota planning cycles
• Take the lead for territory and quota planning and collaborate with GTM and finance leadership to align between top-down targets and rep-level deployment
• Partner with leadership and sales enablement on roll-outs for changes in territory and quota design

• Lay the Groundwork for Future Growth

• Define and evolve the RevOps roadmap as we scale

• Prepare to build and lead a RevOps function as company's needs evolve

Ideal, But Not Required

• Technical/quantitative background with experience in Python, SQL and APIs
• Experience working with HubSpot (and Salesforce)

Our Offer

• Work on hard, meaningful problems with real-world impact.
• Receive top-of-market equity and cash compensation.
• Get access to a self-development budget that you can use to e.g. attend conferences, buy books or take classes.
• Join us onsite in our inspiring office spaces in the heart of Berlin, London or New York and travel to annual company-wide meetings around the world.
• Experience a truly flat hierarchy. Interact with and learn directly from founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo.
• Use the equipment of your choice including a meaningful home office set-up.

Our Stance

• We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply
• We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears